Reliance Communications — Refund

I applied for the Reliance broadband connection on 5th Aug 20009, Receipt #[protected], Paid the amount of Rs.500/-(Rs.Five hundred only) using the cheque numbered 17960-HDFC bank. The assurance time for the installation was one week, so I contacted the authorities concerned (there are many names and their contact numbers, because each one of them forwarded their baseline responsibility to next person!!) after one week as there was no proper information was provided from Reliance Communications. The reason given was "The problem with the availabilty of modem", so I waited for one month and then personally visited the Reliance broadband office near ITPL, Bangalore and the Sales head assured me the installation will be done on that day only. But it was a time-being and a BOGUS Assurance!!
Even upto (approximately)Dec 15th i didnt receive even one call asking for the installation. As i was preparing for my CAT examination(was on Dec 3rd) the broadband connection was a very much needy that time. because of this delay in the installation i gone for some other broadband providers and to my surprise the installation from new provider was done within a period of 1day!!!.

After my CAT exam was over(may be after 15days) i got a call from Reliance communication for installation address!!
Tell me who wants the Connection after exams, (and as i have other service provider) who takes two different connections!! So i told them "I donot want the connection"and asked (sent many mails-I have the records) Reliance communications to refund my money which i paid to them, still there is no proper action taken for this issue.
I am absolutely not satisfied with the way i got into this delay.



I hope for the best from Consumer complaints services to help me.
I have all the proofs of these.

Hi,

i am also facing same problem, they are not giving correct information.i have applied reliance connection last 10 days back. and the office is located to ITPL Banglore...
The stupid fellows names :

UMAR : [protected] ( He is Team Lead ) i[censored] call to this guy immediately he will tell... i am in meating can u call me later...( 100% Useless fellow and Stupid )

Srinivas : [protected] ( He Is Sales Person) he is another Useless fellow


Guys...finally i am telling u...don't go for Reliance Bradband connection...

Thanks

Dear sir/mam

The reliance communication is not giving me any response and also not registering my complain.
My name is abhishek tripathi and on 11 feb i have been charged rs.59 for some ss service.
I assure u that i have not activated any such service from my side. Kindly check the detail and provide me the proof of the same else refund my full deducted amount from 18 jan.

Regards.
Abhishek Tripathi.
[protected]

my number is [protected] i recharged my number with rs. 800 through online banking on 7.33 pm on 3/10/2012. i got the confirmation mail from myservices that the recharge is failed or cancelled.
so i recharged my number again thais time the recharge was successful. but when i checked my bank account the money was debited twice. then i checked my balance on my number i saw that the recharge was successful both the time. my question is when the recharge was successful first time why i received the mail of failed transaction first which made me do the recharge second time. i need my money refunded back

alternate no. is [protected], [protected]
3 hours ago · Like

please provide me refund

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Dear Customer,

We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

Regards,

RCOMcare

Sir,
Myself Pankaj M.Solanki having Reliance Broadband Connection (customer number :[protected]. During period of 26.07.2014 to 25.08.2014 my internet was down due and not working, but all reliance connection nearby me was working perfectly, means having problem in my connection only. I registered many complains for above said problems and my comlain numbers are as follow
1) CNM[protected]
[protected]
3) CNM[protected]
When i dont received any response from your service team after a month, i registered my complain to cancel my broadband connection. Immediately i recieved call from head office to inquire about cancellation. I discribed all the matter that since 26.07.2014 my net was down and not working and then On next day after my complain, problem was resolved and recieved call of representative appointed by head office about helping on my problem and assurance given to contact me time to time. I also told her to waiver my bill for 26.07.2014 to 25.08.2014 but she told me that it will be possible after billing generated and she will do it on my request but for your kind information till date no communication from any of your representative.
Now when i called customer care to waiver of my bill for 26.07.2014 to 25.08.2014, they told me that they are not able to do waiver and request to put mail for waiver.
I request you to check my data count for 26.07.2014 to 25.08.2014 to conform my net was down and request you to waiver for 26.07.2014 to 25.08.2014.
Its very painful to say I am very disappointed with customer care service and procedure of waiver.
Awaiting for your response.