[Resolved]  Reliance Communications — Reliance net connect collection agents harrasing customers.

Address:

Chennai, Tamil Nadu

My Reliance net connect no : [protected] I am shocked , Frustrated and worried about my security since i am receiving calls from collection agents who are speaking in non professional manner "as mentioned in your code of conduct" .

Lines from your code of conduct from reliance website
[protected][protected][protected][protected]-
"11. The employee shall be formal, sincere and polite yet firm in all their interactions with the
Customer.
12. While interacting with the Customer the employee should be brief and to the point
13. The employee shall not engage in any conduct or practice, which harasses, oppresses or
abuses any person (including but not limited to the"
[protected][protected][protected][protected]-
These people are asking me to pay Rs 1221 for 0 usage. (that is i have not used the connection but still they are asking of payment. by sending SMS daily and calling me. I have explained my situation but all they need is only money this was the comment given by the collection executive. Is this the only thing you expect from customer.
I am a prompt customer in paying my reliance bill which i have used. I was on medical - rest from may 2012 so i requested customer care through phone to disconnect my connection but they insisted to go for de-activation. I thought of continuing the service after six month but suddenly i got call that i have to pay Rs 1221 inspite of zero usage. There are no ways to disconnect the connection i have sent mail to nodal officer, Informed customer care executives but nothing is showing on record when my husband went to reliance office in Chennai. These in appropriate attitude towards customers are not professional way of handling people. I am pretty much disappointed kindly guide me what to do.
I thought of extending my connection but due to this bad experience i wont take up any Reliance product in my lifetime. I need an apology letter from the concerned collection team for this kind of behaviour.

if you know any suggestion please call me [protected] - kaushik.[protected]@gmail.com