[Resolved]  Reliance Netconnect — Connection Problem, Voice Clarity problem

Product: Reliance NetConnect Data Card (USB Type)

Model Name: EC121.

Paid Money : Rs.2, 820/- for getting this connection.

I bought this card on January 5th 2009.


From the day one (January 5th 2009), I am facing lot of connection problem. I complained so many times in Customer Care. But no use. Till now, my problems are not solved.

Problems:
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In Customer Care, they asked me to download Reliance NetBooster software. I downloaded and installed the NetBooster software.When we ON the NetBooster, Images become blur . When we OFF NetBooster, Images looks good .


Whenever RelainceNetBooster is ON, it take most of the speed, it not allowing the website to load immediately. Without RelianceNetBooster, websites loading quickly.


I have frequent disconnection problem. Sometimes, connection will be there, but, I am unable to browse. Sometimes, some strength automatically fluctuating like some times signal will be nil (no tower), sometimes, 3 strength & 5 strength (full). Some times sending bytes will be more & Receiving will be very less.In my area, there is two Reliance tower. So signal should not get drop. All the time, I should get the full signal.

Till now, I am facing the same problems, which I intimated earlier. Sometimes, Connection Status shows "0 bps".

Sometimes, Connection Status shows "153.6 kbps"( Connection Speed), not the download speed, but receiving shows 291 bytes.


I feel very much unhappy about this connection. Daily calling customer care and complaining the service problem is irritating a lot. I feel that, I did a mistake by going for Reliance Connection.

Voice clarity is not clear. Voice is completely breaking, while doing Voice chat in Google Talk, Yahoo Messenger, Skype etc... In My work, voice chatting is an important thing. I complained about voice clarity in Customer Care. But, in Customer Care, they responded a great information, that I have to complaint in the service provider like Google, Yahoo Messenger, Skype etc.

As we all know that, this is Reliance Service problem, not the service providers problem (Google, Yahoo, Skype ). Voice clarity is completely depend on Internet. But still Reliance won't accept their service problem.


Sales Guy's False Informations:
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While enquiring about the Reliance Connection, the sales Guy gave lot of commitments about the connection and Speed. Whatever, he said earlier, now completely false information. He said, in new USB modem (EC121), I will get good performance, Voice clarity will be good and unlimited plan. So many times, I aksed him about the unlimited connection also, he said this Plan name is " Unlimited 5GB, but actually it's unlimited.He said that, Reliance giving offer for Pongal Festival Platinum Plan (Rs.1500) into Rs.1099 plan. Now, he saying that, limit is upto 5GB. Initially he said, unlimited, after purchasing he saying, it is limited upto 5GB. This alos now false information.

The sales guy completely gave all false statements. In the Application form, he mentioned plan name differently, but in my Acknowledgement slip, he mentioned different plan name.

If the sales guy said the fact about the connection, I will decide, whether I have to go for this connection or not. But, he played in the selling point of view. If he want to achieve his Sales Target, whether Customers are Loser?

Due to this connection problem, I am facing lot of problem in my work.