Reliance Digital / Kent Ro — No one is listening at Reliance

Address:

Faridabad, Haryana

I plead for the attention to the problem I am facing now for over a month because of the servicing I got done through Reliance for the Kent RO I purchased a year back from Reliance Mart at Faridabad.

I purchased this RO on Aug 21, 2009 & before the warranty period lapse we requested for servicing, at Reliance Mart at Faridabad. One Mr. Nirmal Singh, was sent (Now I have come to know that he is not on your panel as he can not get parts issued against his name). He serviced & fitted local candles. Post service, water from RO started giving unbearable smell. After many requests, Mr. Nirmal visited after few days & changed the candles again & again with the non genuine local ones. Problem did not get resolved. Later he told that membrane will be changed & after few days membrane was changed under warranty. But now I could observe moisture inside the cabin where filters are located. A week later, the adopter went off. It was changed after some days under warranty. By this time my RO had come out of warranty. A week later, the adopter which was changed also went off. I called up nirmal singh & reliance both but they intend to charge both for the adopter & checking the problem. My RO is lying with Nirmal Singh for more than one week. I have knocked all the doors. Got in touch with one Mr. Pankaj at Reliance Rescue as well but no solution.

Local candles, moisture inside the cabin, un-authorised person handling the RO or a faulty adopter - anything can be a reason for the adopter failure but why should I be made to pay for this. Therefore I request for the candle change from local ones to the Genuine Kent Candles ( for which whatever extra amount is due over Rs. 600 that I paid to Mr. Nirmal Singh for the local Candles, will be borne by me) & adopter be changed under warranty .

I made mistake of purchasing something from Reliance & will never do so in future but please forgive the mistake & help me with early resolution of the problem.

Naveen Chauhan
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