[Resolved]  Reliance Digital / Samsung Refrigerator Rt 34 — BAD / DELAYED Service & Irrresponsible Staff

Dear Concerned,

We had visited Reliance Digital - Vashi on 07/12/08 for inquiry on Samsung Refrigerator 345Ltr wherein the staff had explained the product details and also stated that we will be gifted a electronic rice cooker with it. We told them that we would confirm the order by next week.

On 14/12/08 we revisited to confirm the order wherein we were escorted by some other staff and their manager. They informed us there was no gift on Samsung Refrigerator since their sale is higher & gift were offered only on rare models.
Then too we placed the order for the same and had asked for delivery before 19/12/08 & the same was confirmed by the staff too since we had to gift the same on the wedding.
But till 19/12/08 we did not get even a single call for the delivery of the same. On inquiry it was found that the funds from our bank accounts were cleared on so we called up reliance but they said their sofware was not updated for the payment details & they will not deliver the product.
On 21/12/08 we recd the delivery by 12:00 noon. At 08:00 p.m. the reliance staff had come for installation & demo. But found out that the product was damaged hence they informed the same to their office & would be replaced with a new one.
On 23/12/08 we called up reliance digital - vashi for the same, the staf[censored]nethically said to us that 'if you want urgent delivery you come here once again & select any other refrigerator brand since they do not have stock for replacement, either wait for 8-10 days for the same'.

This type of bad / delayed service & irresponsible staff is not seen anywhere who does not care for their customers. The Consumer Forum should definitely take serious action against them.

We have now asked them to repay our entire money back & are cancelling the order since the entire purpose has been dissolved but there is no revert from them.


Rajul I. Divecha
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