[Resolved]  Reliance Fresh — Loss of baggage

Address:

Belgaum, Karnataka

I lost my baggage from the Reliance fresh outlet located at Nehru Nagar, Belgaum, Karnataka. The Reliance Fresh outlet maintain the practice of keeping baggage of customer outside. But they are not providing any security to those baggage. This particular outlet does not following token system as the other outlets do. Every customer use to keep their belonging outside the mall as per the instruction of security guard. Yesterday, on 11/01/2012 I did the same. I kept my belonging outside the mall as per the instruction of security guard. But when I came outside the mall after purchasing required items, my stuff was not there. Some one else has taken away my baggage. When I asked from the security guard, he denied to take any responsibility. I also complained this issue to the store manager, but he was very much interested in believing the false execuses of his security guard. At the end I got nothing, I spent my precious 2 hour in such argument but it proved unworthy exercise. I lost my baggage as well as wasted my 2 hours time. If any outlet is in practice of keeping stuffs of customer outside the outlet, then that outlet must take the responsibility of safe custody of stuffs of customer. If any loss is there, they must componsate that loss.