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Reliance Fresh - allegations of theft

 
1 Review
User
  SPNPCPLKO on Jun 7, 2011
Dear Reliance Fresh Management, it was a horrifying experience for my family at your outlet at IRC, Nayapalii, Bhubaneswar, Orissa. The fateful day is evening of 7th June'2011. We are a regular customer to this centre for the simple reason that we are also the resident of the same area (IRC, Nayapalli). Of late, the service has been with no concern for the customer. Many a times, when vegetables & other simiar items have been put in the bags and taken to weighing machines, the attendants have very casually told that these machines are out of order resulting in wastage of the time. Quite often, the billing machines don't display the gross amount on the screen for instant information of the customer; shortage of the carry bags is almost a daily feature. These issues have been many a times told to the supervisory staff but they did not pay any heed. In fact, discontentment of the customers vis-a-vis their displeasure by way of genuine arguments with the staff is a every day sight to see. Today also, similar problem of bags & hence, decided to put the complaint in writing. I asked for the complaint register which was very reluctantly given; I lodged the complaint. After completing the shopping & making the payment, while we just stepped out, one person (claiming to be the Security staff) came rushing and said that one OLAY cream(tube) has been stolen by my spouse. It was found in one of the carry bags wherein the billing counter staff had kept the purchased items. It was sheer revengeful action on the part of the RefianceFresh outlet staff; it was just the reaction to the genuine complaint. However, for no fault of ours, we were put to embarressment. I request the management to get the matter investigated; take appropriate action against the staff at fault and improve the service in the outlet., I request the concerned authorities to verify the complaint register and intimate me the action taken at my coordinates mentined with the complaint
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    Reliance Fresh - allegations of theft