[Resolved]  Reliance Fresh — Bad Customer Care Service

Sir,

I am a regular visitor of Reliance Fresh Store at Nangloi, Delhi. on 1st Oct -08 I visited Reliance store to buy some milk. As asked by the Security Guard, I left my helmet on the desk beside him. When I returned to him after purchasing I didn't find my helmet there. When I asked him, he replied it was not his duty to guard customers' articles. After making complain to the store superviser, he got me connected to the store manager and district manager over phone and I was asked to lodge my complain in the store complain register which was nothing but a simple register.

I lodged my complain in the register as complain no. 4, but they denied me giving any receiving.

After that I kept calling them for the result of my complain and every time I got assured that it was in process.

On 7th October, I got reply from the Store Manager, Mr. Ajay Mobile no. [protected] that it is the customers' responsibility to take care of his articles and the store is not responsible for any loss.

Now, I want to ask them

1. If it is customers responsibility then why they are asked to keep their things with security guard?
2. Why the customers are not issued a token in return?
3. Why the do not display "Take of of your articles, the store is not responsible for it"?
4. Why I was asked to register complain, when this was so?
5. Why I got reply so late?

I got very hurt not because of loosing my Rs. 1000.00 helmet but because of the customer care service to a branded store like Reliance.

I request you all not to keep your articles with security guard, even if asked by him, else be ready to loose it.
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Aug 14, 2020
Complaint marked as Resolved 
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Hi,
I was appalled at the attitude of the Store Manager at Reliance fresh Konnanakunte, Bangalore when I had bought a pkt of ID Parathas-5 nos.The MRP mentioned is Rs 28/- while the billing rate is Rs 35/-.On asking, the store manager simply told me that I had to buy the same at Rs 35/- only or raise a complaint.The irresponsible attitude of the person put me off -instead of him calling his central office and sorting out the problem he was bent on selling the product above MRP.The same needs to be reported to the Sales Tax Dept as they are selling a product much above the MRP an cheating customers.
Date:3rd Oct 2009
Time :11 am-11.30am.
Hi sir this is Brahmananda am working at Reliancefresh (Ayyappa store )from last 3.5months over manager Mr. Ranjendra is vary bad person plese over store workers are requvesting to change hm.
even reliance foot prints is the same. i gave my shoes for repairing on 8th and till date (25th) i have not received it back. on asking they say u will get it tomorrow.

Reliance Fresh — Reliance Fresh Bad Customer Care Service

I have a reliance fresh temporary memeber ship card from past 1 1/2. yrs.
I asked many time to reliance fresh cutomer care regarding my permanent card.
The store pepole aske me to call cutomer care #[protected] .When I will call to this number it will transfer the call to voice msg box and later no responce from their end.

The way customer care people reply on the store are very rude.
reliance fresh shiv mandir road opp balasatimata govt. hospital jodhpur (raj) - amul cheese spread sold by this store to me on 22 jan 2010 found to be petrified and perished and was found to bearing date of manufacture jan 2009 on complaint instead of refunding the money the store staff asked to purchase another item of equal value.such an attitude is a fraud with consumer.
I have a complaint reagarding

reliance fresh
MV Plaza
Kondapur
Hyderabad
AP

They have 6 billing counters, but there are only 2 of them working. As customers are used to it they have made it habbit. its usual to have a long queue there. as a result we don't feel like going there and purchase items from local market. management is very poor there. The billing counters are there only for show piece.
Something should be done about this.

Thanks.
Hema
I have a complain about reliance fresh Ghoddod Road, Surat
Your branch in ghoddod road surat, There I have purchased Goods of amount 493/- Rs on 30 th march 2010 in morning 11 o'clock. First I offered them card payment, they tried it for 2 times, I was insisting them not to repeat but they were in action and didn't listen to me. Already I have suffered double payment . The thing again repeated and I have given cash and card payment twice. Now they told me to show the statement and are telling that they didn't recieve the card amount. It is also far away from my place. Their behavior was very rood. So please give us the solution on this matter.

thanks
Manjusha
sir,
i am a regular customer at Reliance fresh yamunanagar ( haryana ) from past few days i ur employees behaviour is rude as if they are odering me today when i went to reliance fresh i asked them to give me pepsi scheme they just told me that they are we can buy pepsi but they will not give us the scheme as he was saying that they have sold the pepsi but there were pepsi bottle beeing lying there when one shopkeeper came he put some money in thepocket o[censored]r employee he gave him the bootle sir please see my request i will be thankful to u i[censored] coul help me my phone no is [protected] i[censored] could help me as corruption is beeing going in ur store
i am a regular customer at Reliance fresh hisar ( haryana ) from past few days i ur employees behaviour is rude one day i have purchased a shave gel from ur store of rs. 55 but they made bill of ruppees 130 .when i asked about this theie behavieor was very rude. thankful to u i[censored] coul help me my phone no is [protected] i[censored] could help me as corruption is beeing going in ur store
SIR TODAY I AM PURCHASING THE GOODS OF Rs. 752.00 AND THE MESSAGE FLASH IN OUR MOBILE IS I[censored] PURCHASE MORE THAN 700 SOME GIFTS BUT WHEN OUR BILL IS 752 THEN MANAGER DONT GIVE ANY GIFT OR SAID U HAVE NOT ANY CARD.
JUST BUT IS THE PROCEDURE OF THIS MY GIFT. PLEASE GIVE THE DETAILS.
IF ANY CARD SCHEME PLEASE GIVE THE DETAILS FIRST OF ALL.

MY RECT/BILL NO C1003 #0149 14:03:41 12SEP2010
S02664 R002

BILL AMOUNT OF Rs.751.68 I.E Rs. 752.00
RELIANCE FRESH LIMITED, SCO 8, PHASE V, MOHALI (PUNJAB)

MY NAME IS : ANURAG NAG
MOBILE No. : [protected]
E.MAIL ID. : [protected]@gmail.com

Reliance Fresh — Goods not delivered

I am From vijayawada and purchased a refrigerator from Reliance fresh at vijayawada on 18/10/2010 for Rs.11,000/- and till date the undersigned goods were not been delivered to me yet. Even after many followup's I found that there was no reply from the Stores at all.
Bandhav reddy
[protected]

Reliance Fresh — Selling Rotten Onions in a packet

Hi,

I wanted to bring to the notice of concerned officials that Reliance Fresh Outlet at Vikhorli (E) is selling onions in packet. These onions looks good from outside but contains rotten onions inside.

I went to ask for the refund but the store managers (Mr Santosh) started arguing that quality is subjective thing and what is bad for you is good for us. He refused to refund the amount.

The person even misbehaved and at the end has given a printed sticker of onion saying you can buy this value of goods anytime from us but this guy was not ready to issue a credit note!! I dont understand what kind of 'customer care' is this!!

Reliance Fresh — Impoliteness, Arrogance and Deceit

I want to register complaint against arrogance of the gate-keeper at the Reliance Fresh store at Charai, Thane (W). Also I would like to bring to your notice that under the pretext of shortage of the reliance bags, the customer service was providing a large bag such as those that are used by street vendors and hawkers. It is practically impossible to carry such a large bag in monsoon or stuff it into any vehicle. When I refused to hand over the large bag to the customer service again because of feeling cheated, the gate-keeper started shouting. We were not allowed to take the bag which, otherwise we were supposed to carry and so, gave up the bag. This whole incident has been very embarrassing and we felt like we were being ill-treated. Kindly take note about the whole incident and take the necessary action required at your earliest.

Reliance Fresh — bad food expire 10 months before the expire date

i am arun pathak buy the reliance company packed jam from the reliance fresh najafgarh new delhi -110043 store in the month of September last week packing date is Aug 2011.. but in the month of November 2011 the jam is full of fungous and the date of expire is August2012. but the reliance product expire in the two months.. so i want to take action against reliance company . me n my family effected with that bad food ..

Reliance Fresh — Worst management

Hi,
The reliance fresh in choolaimedu is the worst managed store in Chennai. They have employed girls who love to chit chat all the time and also have no respect for the customers. The store is worst in order. The vegetables most of them are spoilt or out of stock ...u can find the curd cheese and stuff spoilt ...the manager kindly do your job if you cant kindly resign and leave ...
NO ONE WILL GET YOUR MONEY BACK FROM RELIANCE FRESH, VERY WORST STORE I EVER SEEN...

Reliance Fresh — Not delivering on time

In reliance fresh They are not delivering goods properly, even delivering the rice after 2 or 3 days, we want to call them lot of times to get a delivery, even when go direct, employees do not respond us properly, i am very very upset with the employees of reliance fresh,920/21, Bazaar road, Ramnagar, Madipakkam, Chennai-91. Phone-[protected]
your srevice is very very poor because your data card always work is very slow & your service is cheap.I am also complaint to your customer care he was tell me sir sorry to problem i have chaked your problem but not in action the complaint i think i am a fool because i am purchase Reliance data card i this a bigest copany so service is good but your service is very very poor...

Reliance Fresh — regarding employees

hi sir this is bharani pavithra.sk ummm i got tell something about your store in chennai (i.e) anna nagar west 18th main road where the employees over there are really rude they show all kinds of FACES ONCE THEY had checked my handbag though there was nothing inside they din even apologize i felt really embarrassed and after that the watchman especially this is so bad im being honest im telling this complaint . so, please kindly take some steps this is my kind request please take some steps

Reliance Fresh — Damaged Product

I bought 3 cornetto butterscotch Ice cream at Reliance fresh shop at Hebbal Kempapura, Bangalore.

I was not able to eat a bit of it as it was totally damaged. Ice cream was in "UN-CONSUMABLE" condition, and also the cone. Threw away. Very much angry with this and hence the compliant.

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