Reliance Fresh — Faulty weighing machines

Address:

Faridabad, Haryana

This is in connection with certain purchases made at Reliance Fresh Outlet at Charmwood Village, (Surajkund Rd)Faridabad.

On 18.08.10, I purchased vide cash memo no. C3231 # 0021certain items from the said Store including 3 pieces of Pears and 3 Bananas. The billing indicated the weight of 3 Pears as .866 Kg and weight of 3 bananas as .524 Kg. On noticing the obvious deviation in the weight and quantity purchased, I approached the billing clerk for clarification. On measuring on another machine, it was noticed that the weight of 3 Pears was .500 Kg and weight of 3 bananas as .404 Kg, resulting in price variation of Rs. 24/-. The new bill bearing no. C1361 #0049 was provided with correct details.

This was indeed shocking to see that consumers are being fooled by overcharging. On enquiry it came to notice that a similar incident had occurred last week at the Store and the manager incharge Mr. Vineet had taken the plea that the machine would have developed some fault. However, it appears no corrective measures were taken to rectify the fault and the poor consumers are paying excess amounts leading to incorrect profit to the store.

I request senior team to immediately look into the matter and apply corrective measures. Hoping for a favourable response.

Regards,

Deepa Sood
Consumer