[Resolved]  Reliance Fresh — defective product sale

Address:

Dharwad, Karnataka

I had purchased one Garnier color naturals hair color ( 3.16 burgundy ) for Rs 129/- with batch no B552030 packing date 01.09.2010 & expiry on 01.09.2013 on 08.10.2011 at reliance fresh. payment was made through SBI card. (bill amount Rs 214/-). Next day when we used the product I found it was defective , It did not give the desired results ( there was no trace of burgandy color nor even grey nor even the usual strong odour ) , which I knew because I am a regular user of Garnier hair color . next day when i went to the reliance fresh ltd outlet , they did not replace the product saying that they are only retailers and not manufacturers and that bill is also lost.