[Resolved]  Reliance General Insurance (Motor) — Rejection of motor accident claim

I would like to draw your kind attention to the grievence related to my motor vehicle policy taken from M/s Reliance General Insurance, Policy No. [protected] dtd[protected].

I have taken private car package policy ( comprehensive motor vehicle insurence ) for my vehicle Chevrolet Aveo ( KL 16 D 3344) for a period commencing from[protected] to[protected] from M/s Reliance General Insurance company. Unfortunately, my vehicle had met with an accident on[protected], and consequently, I have approached M/s Reliance General Insurance company, Kollam for accident claim ( Claim No.[protected] )for my vehicle. But, disappointingly, the officials of Kollam Office had rejected the claim, by saying that 'no claim bonus' had been claimed by me while taking the policy.

But the accident claim in the previous year was intimated to the agent of M/s Reliance General Insurence company, while processing the policy. At the time of claim, when I verified the documents, to my surprise, it was found that the documents submitted by me were manipulated and even the signature in the 'proposal cum cover note' was found forged by the agent of the firm.

When, I approached M/s Reliance General Insurance company, Kollam to settle my claim, the officials of the firm behaved arrogantly and insultingly and rejected my claim . I have remitted Rs. 14807/- to the insurance company for obtaining the comprehensive insurance policy for my vehicle on[protected]. The irritant officials of the company at Kollam office says that only third party insurance is elgible for this policy, stating that I have claimed NCB. In fact, I had informed the agent regarding the earlier claim for the vehicle while taking the policy, but, intentionally, it seems, the agent had not incorporated it in the policy, which causes great loss to me. Further more, no intimation had been received from the Insurance company regarding the NCB.
Such a cheating from the agents of such a reputed firm is never expected and was a real shock to a customer like me. If such cheatings are not restricted, the company's ruputation will be in real threat.
Hence I humbly request your good self to be kind enough to look in to the matter, and take necessary action to release the claim amount or refund the extra premium amount ( after deducting the third party premium) at the earliest.