Reliance GPRS — SLOW SPEED GPRS 99

Address:

North Dinajpur, West Bengal

Sir,
I have registered a problem on 16/12/2012 at 9:40 pm regarding a speed issue with my GPRS connection. And the customer care executive given me the Complain id[protected] and said the problem will solve in 4 days.

After 2 days I got a sms from 59111 with the text "Dear Reliance Customer, please let us know if you are satisfied with the resolution of last service request reply yes else no"

at that moment I call the customer care to inform them that the problem is not solved and I got those answers.

1) You are using a 2g pack on a 3g sim. So you will get poor speed.(my sim is 3-4 years old, so I think it’s not a 3g sim)
I know it doesn't matter if I use a 3g or 2g sim.i will get the speed for which I recharge.

2) The executive says though I use a 2g connection I get poor speeds.(the speeds are as poor I can't even open my Gmail account, downloading a song in 1KB/s.)
so is this the regular 2g speed. so what the 2g is for?even your website claim that the speed should be more than 200 kbps.


3) The executives continuously disconnecting my call. I just want to tell them that I faced the same problem 1 and a half month ago and that time the problem is solved. so if the same problem arise how can the technical department said that the problem can't be solved.

4) I use a software which gives me the details of my connection. I came to know that the connection is limited to 64kbit/s. This is not fair.i only get speed of 30-35 kbps.even your website claim that the speed should be more than 200 kbps.

I was said to wait for 4 days, but I am writing this mail cause I got that feedback from technical department. I am writing this letter to you with hope that you will solve the matter as soon as possible.

Thank You
Bijoy Chakraborty.

The Complan is register for
Ph no – [protected]
Name of Owner – Dilip Chakraborty
College Para
Islampur-733202
Uttar Dinajpur.