Reliance India Mobile — PLAN CHANGED POST COMMITMENT

Address:

Vadodara, Gujarat

Dear Team,

I got my MNP process from AIRTEL to RELIANCE service provider.
As per the MNP promo plan in RELIANCE to new consumer, They are offering the below plan on the 33/- first recharge.

Daily 20 mins/day to all local calls to any mobile for 30 days.
Unlimited RELIANCE to RELIANCE local call for 30 days.
1p/2sec for first 3 months to any mobile.
1p/Sec for one year post 3 months promo offer of 1p/2sec.

I recharged on 1st August, 2011 for 33/- post conversation with customer care on 198 at 7:15. He explained me the above plan thoroughly and post his assurance I recharged from the reliance store at Tulsidham Char Rasta, Manjalpur, Vadodara. The poster was also available in store explaining the above plan.

After the recharge of 33/-, I got the service activated within 5-6 hours. From the above promo plans I did not get activated of the plan of 1p/2sec.
When I called customer care on 2nd August, 2011 for not activated this plan, he denied me and explained me that this has been expired and you will not be able to avail this offer.

Now my question is if the person is assuring the offer and this all are the combo offer, why I am can not avail this offer too?

Please give me the valid reason for denying this offer plan.

Best Regards,
Vijay Patil
Mobile : +[protected]