Reliance Infocom

6 Reviews

himanshu78 on May 31, 2012

activation

Myself shikha srivastva , I would like to inform you that after place the request for new post paid connection through internet your executive Mr.Sachin(Mob:-09336645777) come to my residence on date 28th may and collect the all necessary document and security amount ` 250/-(cash) and give me the new post paid Mobile No-07499985121 and he said me , the connection activate as same day before mid night and receipt against security deposit send by you at your e-mail id:-himanshusrivastva@gmail.com within 2-3 hour.
Today when I check the connection and e-mail id I surprised neither my connections activate nor did i receive any receipt against my security deposit. So when I try to contact to Mr Sachin to his mobile number but he not respond to me and cut the my mobile.
So I requesting you please activate my number and send the receipt as earliest. Because I feel that I cheated by Mr.sachin.
I very disappointed with your customer care because when I mail to customer care on dated 29th may, the customer care executive Mr. Laishram reply to me, please visit the nearest reliance web world. This is not the solution of my problem because I have purchase new connection via internet and my number not activate till dated.
Please inform me as same and do needful.
Regards;

Shikha Srivastva
09871133940

5 Comments

Comments

Jun 5, 2012 by

RCOMcare

Hi Shikha,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Jun 6, 2012 by

RCOMcare

Hi Shikha,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare

Jun 9, 2012 by

himanshu78

after telephonic conversation with mr.himanshu & mr.sachin, my post paid connection is disconnected.
then i call to our customer care they told me "the reason is non-receiving of document". is this possible the executive delivered new post paid connection without any document?and i have clear mentioned in previous complain the executive receive all document and security amount.

therefore i requesting you please disconnect my connection as early as possible because i have mentally disturb for all these incident.

and i also inform you that i have not received any receipt against my security deposit.

and i again humble request please disconnect my connection and inform me as same

himanshu
9871133940.

Jun 15, 2012 by

himanshu78

This complains is regarding to my mobile number -07499985121.

I inform you that my number does not activate till date, after purchasing the sim online on dated 26th may 2012, and also not received the security amount receipt.

Regarding to all these matter, I have contact to reliance customer care via mail and mobile for many time. But they don’t me proper reply.

.
I am totally mentally disturbed after these entire incidents. Therefore I requesting to reliance please resolve my problem as earliest or permanently disconnect my number.

Regards;

Shikha Srivastva
F/o Himanshu Srivastva
Mob:-9871133940.

Jul 15, 2012 by

himanshu78

Ignorance to my complaint:

regarding to all my complain, reliance ignore my complain and not interested to solve my problem.that means company are cheating the customer for their profit.because after purchasing the new connection, i do disconnection request to reliance for many time via customer care, mail and also via fax, but they generate(Bill number is:-324515157593) the bill of amount Rs.135.00/- for bill period 28-05-2012 to 24-06-12.

when i again contact to reliance customer care on dated 15/July/2012. the executive told me your disconnection request is already submitted and under process.

.i am totally cheated by reliance.Please take strict action and recommend the TRAI and indian govt.to cancel the license of reliance info com.

Also reply me if any action has been taken or not and pl z give some solution for the same.

himanshu
9871133940.