Reliance Infocom — False Information

Address:

Chennai, Tamil Nadu

Sir,

I have made to purchase a Reliance Net Connect wireless (No.[protected] through Reliance Infocom representative Ms.Vaishali (Mob : [protected]) during her visit to our Office on 01.07.11. She has informed that I have been put in 500 PLAN and the Data Card (Wireless) costs Rs.1599/- which will be adjusted in eight months time @ Rs.200/- per month.

When we received the first bill (Bill No.[protected], dt 20.08.11, we observed that the discount of Rs200/- on the datacard was not reflected. We have paid the bill amount on due date. Subsequently, in the second bill (Bill No.[protected], the discount was not reflected on data card

Based on the above, we tried to contact the representative to get clarification and not able to reach her on mobile. We have checked up with nearest Reliance payment location and got clarified that the scheme does not have the facility of reimbursement of such discount on the plan.

This type of wrong information and misguiding the customer is a serious matter for the sake of selling the product by the representative which is like a Breach of Trust.

Also, the next due date for the second bill (Bill No.[protected] of Rs.552/- is on 08.10.11, and also made the payment. Even after requesting to cancel the same immediately and advised no further correspondence in this regard is required by us either on paper nor e-mail/ mobile and next bill has been raised by them and message has been sent through e-mail and through Mobile.

The service has not been utilised for quite a long time and the same has been informed to their Office not to raise any bill as we are not utilising the Service due to false information and breach of Trust at their Chennai Office in Customer CAre situated at Haddows Road. Based on our letter of request for cancellation at their Haddows Road Office, a Request No. is generated (No.[protected] to resolve the issue. Even after this, they have not resolved the issue and further communication has been made by them to make payment by us. This is a serious concern and not the right way of doing the things. The frantic un-necessary message makes my mind pressurised.

Request to kindly consider the issue for resolving.

Regards,

S.SUMATHI