[Resolved]  Reliance Life Insurance Pvt Ltd — misleading on phone by agents

Address:

Ferozepur, Punjab

Subject: Misleading by Insurance Agent/Officer of Reliance life Insurance Pvt. Ltd.
(Policy no.[protected].

Ref: My Query from Call center, no. [protected] dt. 04.01.2011

Sir,
With due respect I beg to say that I received telephonic calls from telephone nos. +[protected] and [protected] in the month of Oct. 2010(between 14 Oct-to 17 Oct2010) and a lady explained about the newly launched “Reliance Traditional Super Invest Assurance Plan.” Further she called her Officer Shri Abhishek Chauhan to explain the plan better. According to Shri Abhishek Chauhan I was given information as under:-

1. I have to deposit One time installment ,i.e. say 50000/-,and if I not withdraw this amount for three years, a sum of Rs. 1,25000 approximate, will be given to me after three years, including the Insurance coverage for 15 years next to the said three years.
2. If I not withdraw the amount 125000/- then a pension equalent to5% of the sum ie Rs. 3000/-per month will be given to me for 15 years.

3. The Medical coverage of Rs. 60000/- will also be given for Major Surgical operations in fever of my self, my wife ie nominee and my son.

4. A Gold Coin of 5 grams will be given as a welcome gift in the current month of October who takes the policy in this month being Deepawali festival

5. An amount of 20% of the sum deposited will also be given through cheque with in one week because no commission is being given to the agent due to online booking.

I requested him to send any written broachers in this respect, but he replied that this is a new plan and to avoid its leakage to other companies no broachers have been printed, even the plan is not loaded on inter net. I agreed to take the plan, and sent a Cheque amounting 50000/-(Fifty thousand only), Later my medical was also done by Dr. K.K. Sharma of Firopur Cantt, and certificate was submitted by him.

But I was surprised to see the Insurance Policy issued in my fever (Policy no.[protected]. It was for nineteen years, having installment of 50000/yearly. When I asked about it, shri Abhishek Chauhan explained (Mob no. [protected]) that nothing to worry, I have to pay only one installment and it will be converted automatically into the said plan, if I not deposited the further premiums. I questioned about the Medical card, Gold coin and 20% cash back as shown above at item no. 3, 4 and 5 for which he assured that these will also be given, he is searching the matter. On 23.12.2010, he informed me that the items have been sent through Inland courier vide no. 103234, and further given to Metro courier, but till now nothing has been received by me.

More then three months have been passed but I have not received any mail from RLI except the policy documents. Lastly I queried the matter from the call center vide the above mentioned query, and was informed that I was miss leaded and this policy is not according to the mentioned points. My telephonic/mobile calls are also not attended by him deliberately. The above telephone numbers of Reliance Company have also no facility to receive the call as per the message heard on dialing the numbers

It is requested that necessary action may please be taken against such staff that misleads the customers and becoming a cause of bad impression of the company among the public. The amount deposited by me should also be returned to me with due interest.

Kindly inform me about the action taken.


Thanking You,


Yours Sincerely,


(MAHESH CHAND PARMAR)
S/o SHRI Moti Singh Parmar
14, Vikas colony,Phase -II,
Behind Mandeep Gas Godown,
Firozpur city 152002
Mob: [protected]
(Policy no.[protected].