[Resolved]  Reliance MART Pune — Double charge slip

Address:

Maharashtra

On 11/11/11 I purchased a Toaster from Reliance mart at Aundh Pune. Along with a small box of chewing gum. i was billed Rs.1222.00 which I paid for using my Credit card. However the POS machine mal- functioned or it was deliberately done I dont know, but no charge slip came out. This called for the supervisor to intervene and again the items were charged and a slip for Rs.1222.00 was issued to me. I signed the same and exit the shop. I was not aware the mobile alert by ICICI bank was sent to me twice on my mobile and I thought it was duplication and did not check the time of purchase. this meant I paid twice for a single purchase. I have been following up with reliance mart since 7th Dec.2011 but of no avail, i am repeatedly promised that the error will be rectified and I will get back the credit of one time of Rs.1222.00 but in vain. It is going to be 2 months and the Reliance behemoth refuses to entertain my complaint, also they keep telling me that there no need for written complaint!!! and everything will be sorted out over the phone, all bunkum. I think I should lodge a complaint with the Cyber crime cell of Pune Police and also file a consumer complaint and sue the Reliance people for Rs.10000.00 for mental torture.
Suresh ramachandran
[protected]
PUNE