[Resolved] Reliance Netconnect Broadband — Unresponsive Employees/ | |||
Hi - I have dealing with a very unresponsive Reliance Netconnect service, there is no coordination and total lack of ownership from everyone. I recharged my Netconnect broadband connection online for INR 200 but instead of charging it once they deducted my account twice and when i contacted them to return the money they asked me to submit the documents ( after sending numerous mails) and now after sending them the documents , they are responding by telling me someone will contact me!!, there is no coordination and they are just giving me automated responses. I am appalled by the total broken system here. Below are the mail details [protected] Forwarded message[protected] From: XXXX YYYY <XXXX.[protected]@gmail.com> Date: Fri, Jun 17, 2011 at 2:31 AM Subject: Re: 'Reliance=[protected]'Reference your e-mail To: "[protected]@relianceada.com" <[protected]@relianceada.com>, Rcomnodalofficer.[protected]@relianceada.com, [protected]@relianceada.com When is someone going to contact me. You are sending me automated responses without anyone actually working on the case XXXX On Wed, Jun 15, 2011 at 7:00 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Customer Care. This is in reference to your e-mail received at Customer Care. Please note that we have forwarded it to Customer Care team of Broadband Netconnect/ High Speed Data (HSD) card (netconnect.[protected]@relianceada.com). One of our executives will be in touch with you shortly. Regards, Kanchan Vishnoi Customer Care Reliance Communications For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com. Dial *225 to get your CDMA Prepaid Account Balance Information. For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected]. My Services Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can * View your account information * Recharge your account online * View your transaction history * Create / Track Service requests SMS service commands list Just SMS <KEYWORD> to 55333 (toll free). Note: Keywords are not case sensitive. Name of service SMS Keyword Activate Missed Call Alert ACT<Space>MCA Activate Caller Tunes ACT<Space>CRBT Account Information Account Balance BAL Last Recharge info LRD Information on Features Call Divert Facility INFO<Space>CALLDIV Info on GPRS (For GSM) INFO<Space>GPRS Locate us Check address of the nearest Reliance store GALLERY<Space><PINCODE> -----Original Message----- From: XXXX YYYY (XXXX.[protected]@gmail.com) Date: Thursday, June 16, 2011 04:20 AM To: [protected]@relianceada.com ([protected]@relianceada.com); RCOMNodalOfficer.[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com) Cc: netconnect.[protected]@relianceada.com (netconnect.[protected]@relianceada.com); [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Acknowledgement mail Team, Its been a week since I provided my documents. When will the amount be credited back to my account ? XXXX On Mon, Jun 13, 2011 at 5:02 AM, XXXX YYYY <XXXX.[protected]@gmail.com> wrote: Hi Anju / Nodal Officer, What is the ETA on this case? Also what is the SLA you follow? Thanks XXXX On Sun, Jun 12, 2011 at 1:51 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote: Dear Customer, Thank you for contacting Reliance Customer Care. This is with reference to your mail received at Customer Care Reliance India Mobile. Please note that we have forwarded it to Customer Care team of net connect broadband (netconnect.[protected]@relianceada.com). One of our executives will be in touch with you shortly. Regards, Anju Naikodi Customer Care Reliance Communications For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com. For any queries about our products or services please dial *222 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone. You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com My Services Now you can manage your account all by yourself. By logging on to My Services (http://myservices.relianceada.com) you can View and analyze your bill / account statement Pay your bill / security deposit Change your talk plan and send us billing and tariff related queries Request for a duplicate bill Activate and deactivate services Activate Roaming SMS service commands list: Just SMS <KEYWORD> to 55444 (toll free). Note: Keywords are not case sensitive. Name of service SMS Keyword Activate E-Bill ACT<Space>EBILL<Space>Email ID Activate Itemised bill ACT<Space>ITBILL Activate Missed Call Alert ACT<Space>MCA Activate NLD ACT<Space>STD Activate National Roaming ACT<Space>Nat Roaming Activate Caller Tunes ACT<Space>CRBT Know your Unbilled, Bill & Credit Limit Unbilled Amount UNBILLED Last Bill Details BILL Credit Limit CL Check Last Payment, Last 3 Payments & Tariff Plan details Last Payment LP Last 3 Payments LAST3 Tariff Plan Name & Rental MYPLAN Locate us Check address of the nearest Reliance store GALLERY<Space><PINCODE> Bill Payment Centres PAYCENTER<Space><PINCODE> -----Original Message----- From: XXXX YYYY (XXXX.[protected]@gmail.com) Date: Thursday, June 09, 2011 05:00 PM To: RCOMNodalOfficer.[protected]@relianceada.com (RCOMNodalOfficer.[protected]@relianceada.com) Cc: [protected]@relianceada.com ([protected]@relianceada.com) Subject: Re: Issues with Netconnect ( # [protected]) : No response fromCustomer Care Hi, Attached is the screenshot from my bank Statement showing that money has been deducted twice from my account. Even after deducting the amount twice I got the confirmation mail only once, attached is the confirmation statement from Rcom. It shows that INR 200 has been deducted from my account but the data limit was never added to my Netconnect account. Thanks XXXX On Tue, Jun 7, 2011 at 5:35 AM, XXXX YYYY <XXXX.[protected]@gmail.com> wrote: You can contact me at[protected] On Tue, Jun 7, 2011 at 4:21 AM, <RCOMNodalOfficer.[protected]@relianceada.com> wrote: Dear Customer, With reference to your e mail we would like to inform you that we are unable to contact you.The alternate number mentioned by you i.e 972XXXXXX is switch off. So request to you provide any another number so that we contact you. Regards Nodal Desk. Haryana [protected] For further details you can call at our Nodal Desk [protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@Relianceada.com with case id of previously registered case at Call Center. Enjoy the widest reach of 3G services across India only On Reliance www.rcom.co.in/3G From: XXXX YYYY <XXXX.[protected]@gmail.com> To: RCOMNodalOfficer.[protected]@relianceada.com, netconnect.[protected]@relianceada.co, [protected]@relianceada.com, [protected]@relianceada.com, [protected]@relinaceada.com, [protected]@relianceada.com Date: 06/07/2011 03:13 PM Subject: Re: Issues with Netconnect ( # [protected]) : No response from Customer Care Adding [protected]@relinaceada.comand [protected]@relianceada.com for prompt action on the service issues On Mon, Jun 6, 2011 at 9:14 AM, XXXX YYYY <XXXX.[protected]@gmail.com> wrote: All, I spoke to Customer care and they dont have any update on my case - from their side the case is closed. I am just appalled by the lack of service and system integration here. My receipt number is AMIR15397302. I have to use the service but I am afraid of dumping money down the reliance drain. I really need someone to look at the issues and resolve it ASAP.. Thanks XXXX On Mon, Jun 6, 2011 at 6:55 AM, XXXX YYYY <XXXX.[protected]@gmail.com> wrote: Hi Nodal Officer, I havent received any update on my case. Do you have any ETA ? Thanks XXXX On Mon, Jun 6, 2011 at 3:46 AM, <RCOMNodalOfficer.[protected]@relianceada.com> wrote: Dear Customer, We thank you for writing to Reliance Communication Ltd. With reference to you’re below mail; we would like to inform that your concern has been Taken in consideration and you will be receiving a call from our customer representative shortly. We value your association with us and look forward to your continued patronage. Regards Nodal Desk. Haryana [protected] For further details you can call at our Nodal Desk [protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@Relianceada.com with case id of previously registered case at Call Center. Enjoy the widest reach of 3G services across India only On Reliance www.rcom.co.in/3G From: XXXX YYYY <XXXX.[protected]@gmail.com> To: Rcomnodalofficer.[protected]@relianceada.com, [protected]@relianceada.com Date: 06/04/2011 11:43 PM Subject: Issues with Netconnect ( # [protected]) : No response from Customer Care Hi Nodal Officer Haryana / Service Assurance Cell, I came to India last month and bought Reliance Netconnect connection for my broadband needs. Since then I have been facing numerous problems with the service. Issue 1: The service is adhoc and gets disconnected after some time. I have to connect it over and over again. I am professionally working from home and this disruption has negative affect on my work Issue 2: Internet speed is much much lower than the 3.1 MBPS claimed you us. I have never seen the speed reach move than 1MB Issue 3: I cant believe that I have consumed so many GBs over the last weeks. Reliance claim that I have used more than 5 GB in 3 weeks. I was fed up with the service and switched to Idea Netsetter- with that connection I have only consumed 1 GB in 10 days. There has been no change in my working pattern. Issue 4: I recharged the account online for INR 200. Reliance customer care says that my account is recharged once but my bank account has been deducted twice. Even after deduction - my account was not given 1 GB of data. I called up your customer care and they agreed that the money has been debited but the data is not credited. They said they will look into it and will come back in a day. Even after 2 days today noone has come up. Incidentally I had some issues with my IDEA connection too and their customer care was very responsive and resolved my issues in an instance I want to highlight my frustration with your service. I am a customer of Net Connect paying more for a service which your competitors are selling for much less and yet I have been left high and dry. Please look into the issues urgently and resolve the service problems at the earliest. I am available at[protected] for any details. Thanks XXXX YYYY Net Connect number[protected] Area- Karnal Haryana The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email. The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email. <<CropperCapture[33].jpg>> <<AMIR15397302_[protected]_04-40-29.pdf>> Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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reliance net connect — error in consumption bill
in the bill no.[protected] dt.11 nov 2011discount amt is not shown as shown in all bills so far.pl. amend the bill or give credit in the next bill.pl confirm that you have noted the complain. expect your cooperation thnaks.[protected]@yahoo.in 20 nov 2011
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Reliance Netconnect Broadband + — No repsonse to the damage caused.
The below email was sent to the customer care on 24th August 2009, I still haven't received any response to this email. The connection problem was resolved on 7th Sep and despite the dysfunction of the card the whole of last moth I have received a bill of Rs.698/-.Hi,
This is with reference to the above mentioned account. I want to bring the following points to your notice and need answers to these questions:
On 22nd July, I applied for a change of plan from 10GB - Citywide plan of Rs. 1099/- to Rs.650 per month for 1GB. I was told that same will be activated within 48hrs and I will be informed.
On 27th July, we couldn't connect and after umteen trials we called the Customer Care and were told that the account was deactivated due to over usage. Our unbilled amount was Rs.7900/-. where as our credit limit is only Rs.2000/-
They said we will have to pay the amount and should I want to apply for a waiver the same, I will have to wait till the actual bill is generated as per my billing cycle which is 7th Aug.
On 7th Aug, I received a call asking for the payment, where I was told that my bill amount was Rs.1047/ - for the month.
For further details I should call the Customer care. I did the same to my surprise the lady there told me that there was no outstanding of Rs. 7900, the amount reflecting was the bill amount of Rs. 1047/- only and that the service was activated.
I tried connecting but faced severe problem as the connection kept getting hanged and disconnected every 5-10 mins and we had to restart the computer. After repeated complaints ( complain number[protected] Taufeef) the technical team asked me to submit the data card at Oren Infotech Borivali and receive a fresh piece in 2 days.
I did the needful on 18th Aug and was told will receive the piece by 22nd Aug or max 24th Aug. Today when I called them they said they are unable to Login cause there is a centralised problem at Reliance network. It will take another week for me to recieve the fresh Data card.
I am nearing my this month's billing cycle without being able to use the service for no fault of mine.
I need answers to this crap, this nonsense that has caused me unfair delay and frustration. Loss of time, energy and money.
1) If my credit limit is Rs. 2000/- why the hell wasn't I informed that I have crossed my credit limit. Also why was the connection disconnected without informing us.
2) Why is that I didn't receive a call that the plan was changed as requested, for me to track my consumption
3) Why wasn't I informed that the connection was activated again?
4) The so called unbilled amount of Rs. 7900, was a total error at your end. I have proof of consumption. Who is going to repay the inconvenience caused for just abruptly disconnecting my account?
5) I haven't been able to use the data card this month at all, I certainly cant be charged even a basic rent.
I have 25th Aug as the due date to make payment of Rs.1047 for the month 7/72009-6/8/2009 failing which I will be charged a late Fee.What compensation are you guys going to give me for the problem you have casued me for no fault of mine?
I need to answers to all the above. I here by state that I am making the payment for the current bill but "UNDER PROTEST".
I am certainly going to escalate the matter to the Consumer court with all the evidence that I have should I fail to receive the desired response and compensation from you guys.
This is completely disheartening to have a company of your repute perform so badly.