[Resolved]  Reliance Netconnect — fraudulent activation of value added services and deduction of money

Reliance Communication — Activation of vas services without any intimation

Hi,
I had buy a new reliance GSM number [protected] month back.And recharge by 222.
On 28-May-2012 reliance had debt 200 rs from my account for VAS services.

I had never ask any one to start any vas service on my number.I had

sir, i need my sms and call details of my previous very old number of reliance cdma of lucknow . the number was [protected]. now this number does not exists as i have not used this number from so many days. so sir please send me the details to my email if possible. my email address is as follows:
email address: [protected]@gmail.com

thanking you in anticipation

regards,
soubhik chatterjee

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 19/07/2013 for your number [protected] regarding deduction related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records we provide 3days from the date of pack activation for raising waiver request . We regret to inform that request for waiver post 3days of activation cannot be processed. For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Lawrance MS
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *333 for inquiries (chargeable at 0.50/3min) or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].

Dear Sir,

The Reliance has refunded the 15 Rs for the first time (I have caught them red handed). But they have done the same thing today (22 nd July, 2013) in the evening. I got a message of deduction of 5 Rs for some software application (Shemaroo) which was not possible because the sim card was in a very basic phone which didn't have that internet/any special facility. After complaining, they refunded the money.

But this is going on without any regret from the costumer care representative/company. They are mentally harassing us and harming us monetarily by deducting the money fraudulently. They are deducting money even when i have stopped all the value added services when i have detected their fraud.

This was going on for last several months. Kindly provide us relief from these fraud practices and get us our money back which was deducted because of activation of these VAS by the company staff itself. On getting caught, they make different types of excuses and put the blame on us.

Thanking you in anticipation.

Regards,
pranay.

Dear Pranay,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Even after discussions, this was repeated on 22nd july, 13. Why?

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail dated 19/07/2013 for your number [protected] regarding deduction related.

We regret for the inconvenience caused in this regard.

Kindly note that, as per our records we provide 3days from the date of pack activation for raising waiver request . We regret to inform that request for waiver post 3days of activation cannot be processed. For further clarifications kindly get back to us.

Assuring you of our best services always,

Thank you for choosing Reliance.

Warm regards,

Lawrance MS
Officer - Customer Care
Reliance Communications Limited.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.