[Resolved]  Reliance Netconnect — Poor customer care/ threatening over phone

hi
my reliance no.[protected]

on[protected], i had been to your stores at Malkajgiri and spoke to Mr.Sandeep for a change in the plan.
he told me that after the festival it will be done and inspite of me approching the customer care for the past one month for the same, no response from any body.

THE WORST THING IS THAT I HAVE NO NET CONNECTION FOR ALMOST A MONTH AND TILL DATE NOBODY BOTHERS FROM RELIANCE TO RESOLVE MY ISSUE !!

can i shout to all my friends and colleagues that this is the kind of service or shall we all go for another provider ? ? ?

my mobile no[protected] /[protected]

looking forward to listen from the customer care to resolve my problem else i here by declare that i'd approach consumer forum

DEV

Reliance Netconnect — poor customer care

Dear RELIANCE ,

HOW CAN YOU RAISE A BILL WHEN YOU HAVE NOT GIVEN ANY SERVICE FOR THE PAST ONE AND HALF MONTH ???

THIS IS THE WORST KIND OF SERVICE ON EARTH AND I WILL GET RID OF THIS BROAD BAND PLUS FROM YOU IF YOU DONT REWORK ON MY BILL . RELN NO:[protected]
RELIANCE NO: [protected]

dev
[protected]

SO FAR AS THERE IS NO RESPONSE FROM YOU I WILL ALSO ADVISE MY PALS TO GET RID OF RELIANCE SERVICES. IS THAT FINE ???

please find my contact numbers and call me back immediatly :[protected] or[protected]
how come you bar the outgoing calls of my wife's number ???
this is the ugliest thing and i'm sure you must regret for all these lousy things.

your customer care people at malkajgiri, hyderabad given Mr. Srikanth's ( ? ) number to contact and so far I tried this number 100 times. Better you sack this , who doesn't even answer a call.The no:[protected]
U too can try this no.

Glad to hear from the person and he said he would solve my problem.
If so, my apologies for earlier comments and if not this goes to the manager customer care and thru' the hierarchy till the boss !!!

Hope you got the message!

Reliance Communication — Threatening via sms to do file case against me

Hi Team,

I had purchased Reliance Netconnect on 7th May 2011 and it took 1 week fro them to activate plan on my connection. Even after activating connection I was receiving only max upto 30 kbps of speed against the plan provided to me as 3.1 MBPS which was totally fake.

I was really disappointed and bared critical loss to my business in couple of days. I had reported this issue to Reliance Comm customer care and also the agent through which I bought the connection .

I have been told that currently there was some technical issue running in my area and same will get resumed and functional by 30th August 2011 . Now, once can imagine that what to pay and why to pay for their bad service and uncommitment to their plan.


Following which I had discontinued the services and reported the same to Reliance Communication customer care.

Now, after 4 months later they came back with SMS threatening that case have been registered against me for not paying 1347 RS. in Pune. Don’t know how they dare to go this level .

I request you to help me on this as I don’t want to pay money instead they should pay to my business loss in USA dollars as I was running my business across USA and Europe

Thanks in advance

Harish

[protected]

Hi, i have also received the same message from reliance

"After repeated follow-up you have failed to pay Rs. 2833 Vide Caf [protected] Hence requesting you to be present at Pune Court on 3/3/2013. Call [protected]"

can any one tell me its fake sms?????????


please reply me on [protected]@gmail.com

Dear Customer,

We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.

Regards,

RCOMcare

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

Hi,

data card no : [protected]
I am from Goa my name is Supriya and i received following message:

Today I got this sms from reliance
"After repeated follow-up you have failed to pay Rs. 1886 Vide Caf[protected] Hence requesting you to be present at Pune Court on 03/03/2013. Call [protected]"

my data card no for reliance connect + (postpaid) [protected] and i was using it from June 2012. but from starting only i had issue with connection and speed i used to get ZERO speed most of the time even though range was full.
I had complaint reliance about very bad Internet connection. when ever there customer used to call me i told him about connection i always got response we are taking ur complaints and will be working on it but situation was never improved. almost everyday 100 times i used to get disconnect from network while using there connection with full range. at last i was fed up of them as there was no improvement at all.
I used to get many calls from reliance local number telling me to pay my bill amount Rs. 842 use to call me regularly this was for October 2012 month. there after in November service got disconnected and when they called me for bill payment i asked them what about my complaints when i used to tell them my problem they never did anything, still i told them please rectify problem i wanted to continue withs service they said ok. but nothing happened. and after nearly 2 month calls again started comming when money got increase i dont know how. i even got harsh call from panaji branch to which i was so fed up and asked that Lady to resolve issue 1st why so much i have to pay. it really affect my work and everything and now this threatening SMS when i had already told them to disconnect.

I regularly paid there bill even though connection was very very low and some time no connection only and when i asked them to rectify my problem they disconnected and sending me bill for service which i did not used. i wasted my time my money and have to take there threatening messages and calls too.

I really was not knowing what to do with such third class company. is this their business to just threaten people and take out money.

Hi,

1) I bought reliance netconnect+ Maharashtra Circle in June 2013 from nasik with postpaid plan Rs 950.
2) I did not use a single byte of data from this service (never dialed *228), as device was lost and I bought different netconnect+ device from reliance in pune.
3) First bill generated on 27 July 2013 with rental charges Rs 285
4) I paid this bill with dues after due date of 14th Aug 2013 - I paid Rs 385
5) I called reliance customer care and informed that device is lost and please discontinue my services, I told them I have paid first bill of Rs 385
6) No communication from reliance for one month
6) I got second bill in aug 2013 of Rs 967 on 27th aug 2013
7) I called customer care and told them I already registered request to discontinue my services
8) Their reply - As you have not dialed *228, we cannot discontinue the services from here. You have to visit nearest reliance world. I tried to argue with them I have discontinued the services in past and at that time I was not required to visit reliance world for same.
9) I went to nearest reliance world in Nigdi (Tilak Rd, Sector No. 27, Pradhikaran, Nigdi, Pimpri Chinchwad, Maharashtra 411035). The store was supposed to be open from 10 AM to 10 PM every day except Sunday and national holidays. This store was closed for 15 days, as there was some store rent issue. Any way I wasted two visits to this store. Finally on third visit I found the store open
9) I explained them my situation. They called their seniors asked me to wait and wait and wait for two hours. Finally they asked me to give contact number and they will come back to me within 3 days.
10) No reply for even after 3 days. I called the main person in reliance world after 3 days. He did not even remember what was my complain
11) Mean while I got 3rd bill of Rs 2100 on 27th sept 2013
11) I went back to reliance world again personally for forth time, explained my situation again.
12) After calling several times to their seniors, they assured that they will resolve the issue. They will send an E mail to their seniors to discontinue my services and I do not have to pay any bill as I have not even dialed *228 and device was not activated from my side and I have already requested to discontinue my services.
13) I started getting calls to pay my bill. Each time I explained them I have already requested to discontinue my services in august 2013 after paying dues.
14) I started getting SMS to pay the bill to avoid legal action.
15) I got SMS that as you have failed to pay the bill be present at pune court on 28/12/2013.
16) This is very short explanation of what I have gone through. Actual pain is greater. Long waiting time on customer care number and reliance world. Pointless arguing with customer care. Different reasons and answers each time from customer care. Explaining my situation each time again and again.
17) My only point is I have not even dialed *228, I have not even used a single byte of data, I have requested to discontinue my services several times and now I am getting this kind of massages
18) Reliance do not have proper processes to resolve the issues and this is not the first time I am experiencing this. I am an old customer and have used reliance high speed, reliance netconnect+, reliance 3g in delhi, reliance wireline broadband in goa on my name.
20) This is highly unprofessional and shameful on their part. Please advice, what should be done.