This is to bring in notice of all, that i am an active member of reliance fresh store in New Friends Colony, New Delhi and got a "Reliance One" membership card(No. 2266111335116653) to get points on every purchase. It is a temporary card which is valid for 180 days and after that Reliance has to issue a permanent card but I am glad to tell you that Reliance has such a good service that its been over 7 months and I have no idea what to do to get a permanent card. I contacted Reliance store guys and they asked me to call customer care. I made a call to their customer care phone number and It was shocking there is no way to contact them over phone. I called up that number and got IVR saying - Please hold the line, all our representatives are busy and within a minute, just after this message, IVR said- "There is no one avilable right now, please leave a voice mail message" and when it connected me to its voice mail box, I got message- "Sorry, This mail box is full." THIS IS PATHETIC. There is no way customer can enquire or complaint. They also not replying to my emails.
SO I WOULD SAY THIS RELIANCE CARD IS USELESS.... ITS JUST A PIECE OF PAPER. WHAT I WILL DO WITH POINTS WHERE THERE NO ONE CARES FOR CUSTOMER. I have no hope for the resolution of this problem. I AM WRITING HERE TO JUST MAKE OTHERS AWARE ABOUT THE RELIANCE SERVICE QUALITY....
So friends dont be fool by these cards and all..... there are all fake.