[Resolved]  Reliance Prepaid GSM — illegal deduction of money

Reliance Prepaid GSM — Barring Network 9015839637

I purchased two GSM connections numbered: [protected] and [protected] on 3rd May 2009 in the same name on the same id. ID proof and photo for both the connections were submitted to the dealer, Raja Communication Maliwara Ghaziabad. [protected] is working fine but the other one [protected] is inactive since beginning, It worked only for 2-3 days. On complaining to customer care vide complained no.[protected], no solution is made. On visiting the local outlet, it was informed that ID needs to be submitted again to the dealer. I submitted the ID to the caption dealer again on 5th sep. 2009. But till now, the connection is not activated.
You are requested to please either activate the connection or make refund the amount balance lying in the account. You can consider the quality of service provided to the customer by your esteem company.

Reliance PrePaid GSM — Pathetic Consumer Care

Hi everyone,

I have been using this service for the past 1 month, and totally regret it . First off, I bought the 42 rs SMS pack, after which my SMS still gets deducted from my main balance. To complain this, whenever I call, the usual response is "our system applications are down, please call after 30 minutes". That is the STANDARD RESPONSE. Also, I get promotional calls even after applying for DND, that too when I am roaming, and they cut the money from my main balance, can you believe it...HA... I get the STANDARD RESPONSE even for that complaint. They never seem to give me a complaint number.

Is anyone gonna speak up for this or we just let it go like we are so used to.

Please for heaven's sake don't go for this service. Go for a service where customer service is better.

Reliance GSM Connection — Balance deduction

I am using R-Com GSM connection. On 22th may 30 Rs deducted from my talktime balance and i complained to customer care on 27th may. But i did not get my balance yet. Whenever i call them on customer care they people talk to me and say to wait and if i say them to forward my call to their senior then they disconnect the call. I want to know that to whom they are running buisness? how they are so big with ignoring customers. R-Com is very good as a telecom industry but their service level is not so high as it should be. People know reliance as a trustable brand but what they are doing to us? I do not use Vodafone because i do not trust them and not only me there are a great number of people who do not like Vodafone. Vodafone run only in rural areas. And the conclusion is that i want my money back without any more delay. Please suggest me if i can do anything more online to get it back .

Reliance Prepaid Mobile GSM — UNNECESSARY CHARGING DOUBLE

MY NAME IS RUPIN LAIWALA FROM SURAT AND I ACTIVATED MESSAGE SCHEME OF 39RS/MONTH WHICH IS AUTO-RENEWED AND LAT NIGHT IT GOT AUTO RENEWED AND MY 39 GOT DEDUCTED BUT WEN I CHECKED MY BALANCE IN THE MORNING THEY DEDUCTED 39 ONCE MORE WITHOUT ANY INFORMATION AND NO CLARIFICATION WAS GIVEN FOR THAT AND WHEN I HAD TALK WITH THE CUSTOMER CARE THE REPRESENTATIVE TOLD ME THAT IT WILL BE ADDED TO YOUR ACCOUNT BUT IT DID NOT HAPPNED.
IN SHORT INSTEAD OF 39 THEY DEDUCTED 78..... WHICH WAS QUITE SHOCKING FOR ME...!!

Reliance Prepaid GSM — ignorance n impossibility of customer care

despite my repeated attempts to tell reliance to STOP d sensex service alert which they themself have activated n keep charging me every few days. m a college student and my balance keeps goin to negative n caused me a lot of trouble. i was stranded outside once for 3 hrs thanks to reliance . i am sick of calling them can they KINDLY take the pain to spare my balance n for their information i do not UNDERSTAND sensex !!!! DEACTIVATE MY SENSEX ALERT SERVICE FOR GODZ SAKE .!!!!

Reliance Prepaid GSM — Money deduction

I got an SMS that cricket updates subscription plan has been activated on my number [protected] on the 5th of Sept. I had not raised any such request. And i was tolsd that i would be charged a fee of Rs. 5 per match... I called up Reliance Customer care complain department. I was told that the plan would be deactivated and my money would be refunded.


Yesterday. i.e on the 5th of Oct i suddenly recieved cricket updates. On calling customer care i was told that the plan is still active on my number. A total of Rs. 10 has been deducted from my balance on 2nd and 4th october.

My problem is that these people subscribe these plans without the customers permission. Deduct money from their balance and blame the customer saying that the customer has activated the plan..


Please help. As it is not a matter of Rs. 10.. But i feel cheated by reliance... They must be doing the same to several innocent customers...

Action must be taken against them...

Reliance Prepaid Connection — illegal deduction of money

I, shivdutt kumar singh, i staying at assam and using Realince prepaid connection with no. as [protected]. Yesterday they deducted Rs 99 from my account without any facility availed. On asking the customer care they informed me that I HAVE DOWNLOADED JAVA GAME WORTH 99, which I have not. I was continuously calling at their complain no. 198 between 8.30 pm tp 9.30 pm. But no customer executive helped me. They repeatedly said that they will connect to their Supervisor, but didnot do that as well. Kindly help.

Regards,

Shivdutt kr. Singh

Reliance Prepaid GSM — deduction of balance bad network

my no is [protected] my balance deduct regularly i am not activate any plan for which i have to pay i call to customer care but due to bad network problem my call disconnect during calls a try several time on 198 and [protected] but no any satisfactory answer network is so bad many time in between talking to some important point due to network my call disconnect in my home network is not satisfactory network is third class and first class from bottom please help me for better network and refund my deduct balance

This has happed to me and my friends.We are going to file a case in consumer forum.

Reliance GSM Connection — unfair balance deduction

within 2 months rs90 had been deducted from my balance without any fault of mine.
I have complain for more than 10-15 times still there has been no solution from their side

I am using RIM prepaid connection with no. as [protected]. and currently i am out of station so its in roaming and daily am getting unwanted advertise SMS from 51234 and many more which is not related to me like GAME, FRIENDSHIP and automatically subscribed for nonsense things.
Pls help to do some legal action.

Regards,

for the last two months my main balance is getting deducted by Rs.5 every time when i recharge.i dont know the reason behind this even though i have not activated any plans from reliance.and when i try to call the customer care i never get through.they have the worst customer service.please do inform them regarding this problem.my reliance number is [protected].

I DEV from bangalore my mobile no [protected] m using dis reliance GSM since 2 years since last 2months RS5/- is deducting my balance and what the company is doing... we don't have any r world office in bangalore and dis has been a major problem all GSM user if dis goes on continuing i don't think any one would prefer wid reliance company...it is been neiuance and the best style of making money...

Reliance GSM Connection — deduction of balance

rep.sir,
my self Abhishek kumar singh from surat (gujrat) i am a costumer of reliance prepaid service. and my no. is. [protected]. my complaint no is[protected]. every day deduct my balance amount today deduct my balance 30rs, than i call customer care and he told me your amount is back next 48 hurs. so whay my account deduction and my phone activated incoming and outgoing.

Reliance GSM Connection — Balance deduction

hello,

I Mr.Vijay Panchal and my mobile no. is [protected] i have ported this no. from idea to reliance GSM connection.
In last 2weeks around 40 Rs. were deducted from my account.

Reliance has activated a caller tune without any confirmation to me. and i didn't receive any calls or single msg from the reliance.
Even though i had talk to the customer care, the reliance employee not answering properly for the problem i am facing. however at last i have got the deducted amount in my account from reliance by continually followup from 2days.

From today morning 08.12.2011 reliance is deducting the call charges from my account though i am using the R2R unlimited free (599) scheme. i have raised the complaints via customer care *333. (Complaint No. is[protected] i m not sure it will be solved within 48Hrs.
Nothing is beneficial o[censored]se this scheme. it will be better to use other network.

I am really facing too much problems from reliance service.

Kindly do the needful.

Reliance prepaid GSM connection — Unfair balance deduction

Dear Sir,

I have been using my reliance no [protected]., for last 1 year. and have been a vivid user of the sms pack worth 39. This time as on the date of auto renewal my balance was low. So next day i recharged my a/c with 125 talktime and a easy recharge for SMS pack worth Rs.39 on 16.4.12. But again on 17.4.12 my balance was deducted by Rs 39. to renew the SMS pack. Now, why should they charge me again when i already renewed the SMS package. Kindly refund Rs. 39 as it was unfair.

Regards,

Sudipta Dutta