[Resolved]  Reliance Web World — Harassment in getting a new connection

Address:

South Delhi, Delhi

The Reliance web world in Central market, Lajpat Nagar is one of the worst nightmares consumers can have. I went there to apply for a new data card connection. First they said I would need to submit an ID and address proof which is fair enough. When I asked them if I can present a company letterhead confirming my residential as an address proof they said yes.

The next say I with the same document and the guy at the counter too a 180 degree turn and said no, that can not be accepted. Alternately I can receive the bills at my office address. For that I need to have a
photocopy of my office ID card.

The next day I carry my office ID card and the server was not working. Surprisingly the server was working perfectly fine for those who came to pay their bills but not for me. Asked me to come back the next day.

I go there two days later with the documents and now a lady, apparently the owner of that miserable Reliance web world franchisee tells me that this wasn't enough. Now I need to get another letterhead from my office stating I can receive bills there. When I asked her why are they giving me the requirements in installments she stared at me like a blank dumb woman and said "these are our formalities".

And the best part, even after telling me my documents were not meeting the 'company's document requirements' she was ready to sell me a data card for Rs. 1600/- How pathetic is that, just to have one data card sold she was putting me at stake, if I had bought it from her the next day Reliance would have called me and told me that the services has been barred as they do not have the documents.

I am telling each one of you that this Lajpat Nagar branch is a pain in the neck and a fraudulent franchise. Customers beware of the pig-headed employees sitting there, they are good for nothing except ripping your pocket