[Resolved]  Ring Road Honda — SERVICING OF CAR

I HAD GIVEN MY CAR ON THE 17TH FEBRUARY TO RINGROAD HONDA, GURGAON FOR A ACCIDENTAL CLAIM AND WAS ASURED A DELIVERY ON THE 26TH FEB.I WAS SUPPOSED TO BE REPLACED WITH A NEW REAR BUMPER.I WAS CONSTANTLY DELAYED TILL THE 2ND MAR AND ON THAT DATE THE SERVICE ADVISOR AND THE MANAGEMENT WAS TRYING TO GET AWAY BY GIVING ME A CAR WITH A CRACKED BUMPER AND WITH A FITTING OF IT, WORSE THAN ANY ANY AMATEAUR ROAD SIDE WORKSHOP.
THIS WAS SURELY NOT THE KIND OF SERVICE EXPECTED FROM HONDA.I SURELY SHOULD HAVE NOT TAKEN THE INSURANCE CLAIM AND SCREW IT UP AND SHOULD HAVE RATHER GIVEN TO THE CHEAPEST ROADSIDE WORKSHOP AND AM SURE WOULD HAVE GOT BETTER WORK DONE.

I AM BEING CONNED BY THIS SO CALLED BIG NAME"HONDA".MY VEHICLE #IS DL-4CP-7984.LET E REMIND THE COMPANY THAT I AM TRAVELLY DAILY TO DELHI TO AND FRO AND HAVE BEEN HIRING CABS.CAN I KNOW WHO DO I REIMBUERSE THESE BILLS TOOOOOOOOOOOOO?

I purchased my New Honda City(DL 4C AH 7735) on 2nd of Dec.2008 from Ring Road Honda, Peera Garhi, Delhi. Inspite of my many telephonic request and personnel visits till date I haven't recieve my insurance policy of my car.

Hi,
I recommend not to buy from Ring Road Honda, Janpath,
I have bought my New City in April, no discount, simply refused by executive, GM, no issue as it was a new launch ! I reached with my family to take the delivery, we were excited but treatment we got was very surprising . If are buying a car costing 9 lakh you expect some soft response from the dealer . but it was like pay the balance money and move out ...tata. It was so embarrassing and had spoiled the mood to enjoy the new car!!
Even today ... in Sept.09 I have not received my RC. Every time they excuse for 10-15 days...
You go to any dealer to take the delivery of even a small car they will great you with some sweets, some pooja etc. Never expect this from Ring Road Hond.. worst

N.Jain

Hi,

Will definately agree, never ever a Honda again from Ring Road Honda, Janpath or anyone. Bought a car in April cash down, and still waiting to get a RC. When after 2 months I asked for the RC, they said there were some papers missing. No one called us informing that.

Everytime I go there, a new fellow is there and gives assurances on that it will be delivered this week or next week. No one bothers to call back and Mr. Kapur should come out from his cozy office and get his guys working or probably close down shop. It is simply astonishing the way Ring Road Honda works. Well going to sue Ring Road now, as it is costing me a bundle driving from and too to Gurgaon, as unable to get a Tag. Cannot get pollution check, as they ask for the RC.

When I picked up the car, where the money was already paid in advance, they forgot to keep it ready and had to wait for 4 hours for the vehicle. Ring Road Honda, is the worst place to buy a car. The staff is completely out of their minds and think they are more important than the customer. Just because Honda sells, and not because of Ring Road Honda, Mr. Kapur is making money so he is least bothered about the servicing or the customers.

Ring Road Honda should close down the shop and maybe let someone else handle it who is going to provide some service and treat customers with more respect.

Ring Road Honda stinks all the way and never ever again a car from them or their partners.

VC

i gave my city for servicing at RR honda peera garhi...plus some ignition problem & brakes checkup...
estimate given was Rs.10900...delivery same day...failed to give delivery the next day...total bill Rs15, 500...plus some nonsense amount of Rs5200 for central locking actuators...plus wasted my entire day keeping me wait for 3 & half hours...after that they said they were sorry as they could not arrange for actuators...take it or leave it for one more day...these ppl are just sucking money out of loyal honda customers...bloody PIGS!!!

I bought honda Civic Hybrid from R R Honda Piragadi In february 2009. Car number is DL4C AH 7659. The advisor said to me before buying the car that this car will gives us good mileage as he said 20 21 kilometer per liter but aafter so many months as i noticed that every month that car is not giving good mileage not upto 8 or 9 kilometer per liter, . thats the one thing and now second thing is whenever i send my car for service in service station in piragadi they never ever gave me my car in good condition as they say we will get their best services always, dirty interior and not washing at all. Thats what honda is and thats what HONDA MANAGEMENT. Around june month my car was in service station and the day they promise me to deliver the car my driver went there to pick up the car and what my driver notice was unbelievable, my cars front BUMPER was totally Damaged and the man said to my driver it is not what happened here in our service station, my driver called me and explain me everything and i talked to them and after 2 Hours they agreed to replace the damaged part. such a shame and such a THIRD CLASS HONDA MANAGEMENT I WOULD SAY. Honda should close selling and servicing because roadside shop will do much better than the filthy honda. I took swear never to buy honda anymore because they are, UNCHI DUKAN FEEKE PAKWAAN. BLOODY HONDA, SCREW HONDA

I do agree with the other complainents here...Even I feel that whenever I take my car back from any service or repair from RR Honda Peera Garhi, one or the other new problem starts...my latest problem being the front driver side power window malfunction which started all of a sudden aftr the very same door was opened by the Peera Garhi mechanics for a denting painting job a few months back..I had lodged several complaints abt the same to the customer care at Peera Garhi n even lodged d complaint by e-mail for continuous 3 months...bt they r not even bothered to even acknowledge my complaint...
..no matter what these guys put their hands on, they are very much capable of creating new troubles...
I feel that I should have bought a Maruti SX4 instead...
The quality of the Honda products and the quality of service Honda is providing in india has fallen to its worst ever...

Dear Sir,
We are here to inform you that I have sent our car for repairing of Bomfer and we have daily calling you from last 10 days but there is no response to your staff.

therefore I request you to pls repair our car as soon as possible.



Best Regards,
Rahul Singh
Car No- DL 7C F 0686
M.No-[protected]

I totally agree with the service problems that owners of Honda cars today facing. I have a Honda City and till no I was goint at Peera garhi and always have some issue or the other either with quality of service, time commitment or increased final bill than estimated in the job card. I was thinking of switching to Ring Road - Motin Nagar but after going through the comments, dont know where to go because these are the 2 nearest dealers that we have.

If someone from Honda Motors is actually paying attention to this, I would request them to give surprise visits to these service stations and see what people are going through and there is each and everyone who has some problem or the other. and you keep escalating it to their managers or upwards but there is hardly anyone who is actually interested in providing the solution.

Kapil
[protected]

Respected sir,
i own a honda city zx car reg no dl 4c ah 3166 . it was recently hit from the back and was given for repair at your authorized service station Ring Road Honda situated near peera garhi delhi on 30 august 2010. I was highly unsatisfied with the services given to me at your above service station.i would like to bring the following points in your notice-


1. The estimate given to us in the beging was frightening for a small hit from the back.initially around over 1 lakh was given to us which later comes to nearby 68000 at last.this tendency of over estimation drives away your valuable customers.

2. the time given for repairing initially was approximately between 10 -15 days only but they have not repaired till date.

3. the repar done so far is not upto satisfaction although they had pressurized us and taken our signature on satisfaction certificate even much before handling our car to us.can be verified from the service station instantly as we had not taken the delievery of car.

4.some functions of the car like power window etc were completely functional at time of given the car for repair .later after 3 weeks we were informed that the left side power window was not working and extra charges would be taken for its repair.

5.the paper work to our insurance compant was very slow and nobody listens and gives satisfactory answers to expedite the formalities.

6. they have not changed the front line fender even they were damaged.


there are many other problems we have faced during this time period which neednt be mentioned as it brings lot of harrasment to us.

i hope i will get positive reply

thanking you

dr pk jain

I bought my Civic in Dec'2007 in Ring Road Honda, Janpath and getting it serviced in Peeragarhi branch. I have seen it going from worse to worst. The biggest problem with them is their careless attitude, lack of competence of technical staff, unavailibility of spare parts and pathetic management. The technicians there are not able to figure out the problem in my car, about a strange noise and on top of that they cook up some idiotic story and want us to believe it too. When I was trying to argue with the adviser about the unsolved problem, his superior was sitting on a chair, slouching and eating paan and giving a very amused look. NEVER again I am going to give my car to them, as it is a sheer waste of time, energy and money...Never expected this from Honda.
Sanjay
[protected]

My car no DL 4CAB 8844 has been through 80 K service at Ring Road Honda, Gurgaon (no option but to go there due to proximity). They don't follow Honda service culture even a bit. No calls made to confirm job completion. I have to check several times during the day to find out exact time of delivery. When I reached found a few scratches on the car body and a flat tyre. This is inspite of keeping the car for over 10 hours, no body could find that out. It took another hour to get change of tyre and took the car out. Within a week I realized that service was not done properly. So I thought during any feedback call, I would raise this issue, but no calls came. Later I had to book a service request afresh for getting my minor complaint addressed. The car was promised to be picked up and delivered the same day after completing the job. But to my surprize it was picked up at 12 noon from my place, reached the workshop at 2 pm and job card opened at 4 pm. I checked at 6 pm and the guy on the job carelessly told that it will be delivered the next day as the job card was opened late. What a funny reason for late delivery.

Is Honda doing their service with a smile or with frown I don't know. But I have frown all over my face due to such regular poor episodes. Any cure...??

Manish
[protected]

hello,
I had sent my honda civic car to ring road moti nagar for repairs and due to unavailabity of parts, I was told that it would take around 1 month fore the car to be delivered and teh approx. estimate would be around 220000 and now its been 2.5 months that i havent got my car back and they have also increased the estimate from 2200000 to rs.2500000..whenever i call them forthe status of my car they say the same thing that its gonna take 2 more days for the delivery...please look into this matter as soon as possible..

Yatin Jain
[protected]

Hi,
I had given my car on 14th December 2010 to RING ROAD HONDA, Udyog Nagar, Industrial Peeragarhi Chowk for an Accidental Claim and was assured a delivery on 20th December 2010 . I am being constantly delayed and have not been given a specific date . Well this is not the first time i have encountered such service but before as well in July when they kept me waiting for a part of my car to be replaced, for a month . and when i received my car i had jammed doors, a cracked windscreen and they give me an excuse that my car was parked on the roof and it was due to constantly standing in the heat . This was surely not the kind of service expected from Honda . I surely should have not taken the insurance claim and screw it up and should have rather given to the cheapest roadside workshop and am sure would have got better work done and on time .

Rahul Kansal
[protected]

i am a person who has worked with ring road honda for 3-4 months. All the higher management people taught me how make fool of a customer. they use to give me targets that today you have to gives as billing of some amount by making customer fool by saying this is necessary this has to be done in your car. In the evening when i can't able to achieve my target i was scolded. so after 2-3 such events i left the job.

for the people who are having honda i would like to say you all are lucky to have the best car which needs minimum maintenance. All the problem you face are common which arises in every machine after usage.So for these problem your car required service.

ring road honda is having high load so they don't have time to focus on your car.all you can do is just get awareness about the service, always ask your service advisor what the hell are you going to do in this service and things they write on job sheet you must ask why. If you didn't understand what he said about the things mentioned on the job card, simply tell him to cancel it. because all such things are generally there targets. The important thing they write on job sheet is 1)_ _ k service as per schedule only this is required by your car


washing will be a issue always in ring road honda

try to pick your car same day

before billing always check your complaints that they have mentioned on job sheet it must be resolved other wise no need pay for the other things they have mentioned on job sheet

because after payment no one will listen you

for any query for ur service you can mail me
hondacar.[protected]@gmail.com

I purchased a Honda Jazz car from you in Oct 10. I had a minor accident on the rear of my car and deposited the car for repairs with RR Honda Gurgaon on 26 Feb 11. It is 18 days today and my car is still not ready for want of a spare part "dikky garnish". a mere cosmetic item.

I have already lodged a complaint with HONDA 121 No 31100896 but nothing happened..

Please help!

Captain Yatish Saxena
[protected]

I got my car seviced from Ring Road Honda, and for the second time they have screwed up the bearings of my rear wheels. There was no complaint earlier, suddenly after the service car started making all these sounds... Once earlier they did it and apologised saying that the bearing was loose, and now second time... this is deliberate and shameful way of making money out o[censored]n suspecting customers. SHAME ON RING ROAD HONDA. Mr Sehgal please wake up!

Anil Madan
DL3CBE 1060

I am one also victim of Pathetic Service of Ring Road Honda, Gurgaon. I will say Horrible - Horrible - Horrible.
Every time I have to face the music.
No Improvement.
Now I am repenting on my decision of buying the Honda City. It is becoming pain for me due to poor service.
My car is 2010 model. I am thinking that if I get suitable value, I should dispose my Honda City Car.

R.K.Pandey
HR 26 BC 0669
[protected]

Dear Honda

Pls chk the response fr Ring Road Honda below:

They have accepted to get windshield replaced realizing the fact that this was their mistake (acceptance in bold in their mail below).
But now they are refusing to do so as this is delayed for one year.

ON BOTH THE OCCASIONS i.e on 05/12/2011 at mileage of 58113 kms & on 29/05/2011 at mileage of 67686 kms(while servicing of the car) I HAVE REQUESTED TO GET MY WINDSHIELD REPLACED BUT THEY CAME OUT WITH AN EXCUSE OF NON AVAILABILITY OF WINDSHIELD.

I kept on requesting but they kept on delaying it for non availability.

THE CHEAT POLICH OF RING ROAD HONDA SAYS, KEEP ON DELAYING THE THINGS ON BASIS OF NON AVAILABILITY N THEN TURN IT ON TO CUSTOMER THAT THIS IS DELAYED FOR 1 YEAR SO WE WOULD NOT BE ABLE TO GET IT REPLACED.
THIS SOUNDS REDICULOUS.

IF THEY WILL CHECK THEIR RECORDS EVEN MY Registration certificate & Driving License ARE LYING WITH RRHONDA SINCE THEN.

Bottom line:

1)THERE WAS NO DELAY FROM MY SIDE.HAVE REQ SEVERAL TIMES BUT THEY KEPT ON DELAYING FOR NON AVAILABILITY
2)THEY HAVE ACCEPTED THAT THIS WAS THEIR FAULT AS WINDSHIELD WAS NOT FIXED PROPERLY
3)THEY WERE TRYING ALL THE TIME TO GET THIS FIXED THROUGH MY INSURANCE POLICY SO THAT THEY ARE NOT SUFFERING ANY LOSSES FOR THEIR MISTAKE.
4)WHY SHOULD I BE LOOSING ON NO CLAIM BONUS ON MY POLICY FOR A MISTAKE THAT WAS COMMITTED BY RRHONDA
5)IS THERE ANY RESPONSIBILITY FROM DEALERS RIND ROAD HONDA’S SIDE TO CHECK WITH THE CLIENT REGARDING FIXING OF WINDSHIELD REALISING THE FACT THAT THIS WAS THEIR MISTAKE.

Pls advise where have we gone wrong.We should not have trusted RR Honda at first place.They are just smart in skipping with their responsibilities.

The fact is that they were trying to get it fixed through insurance company so that they don’t have to pay from their own pockets.

SOMEONE IS TRYING TO WASH HANDS FOR THEIR OWN MISTAKE WHICH IS TOTALLY UNACCEPTABLE.

AS I KNOW RR HONDA WILL DO NOTHING FROM THEIR SIDE.THEY ARE SITTING THEIR JUST TO MAKE THEIR OWN MONEY.
THEY HAVE TO DO NOTHING WITH BRAND HONDA.

WOULD REQUEST HONDA TO INTERVENE & KINDLY GET THIS FIXED.

Thxs so much
Namit Chauhan
From: crm_ggn [mailto:[protected]@rrhonda.com]
Sent: Thursday, September 22, 2011 9:22 AM
To: Namit
Subject: Reference to your car vide regn_no. - HR26AG1714

Dear Namit Chauhan,

Greetings!

This has reference to concern registered in Honda regarding your Honda City vide Regn_No.- HR26AG1714..

We sincerely apologize for the inconvenience caused to you and deeply regret for the circumstances that led to your dissatisfaction. We assure you, however, that we remain strongly committed to the goal of providing the ultimate in customer satisfaction. During our telecom discussion you have informed that your vehicle windshield was replaced last year on dt. 08/08/2011 & within 20 days a crack was observed which you showed to our workshop. After inspecting it was committed to you that the windshield will be replaced & you are requesting to do the needful for the same.

The same has been discussed by you with our Bodyshop Manager. Once again we would like to inform you that after a year it is not possible to the needful against the same wherein your vehicle has also reported to our workshop twice for service on date 05/12/2011 at mileage of 58113 kms & on 29/05/2011 at mileage of 67686 kms. During these service period such issues were not informed from your end. Thus, the windshield would be replaced on payable basis.Please inform us in advance of your visit at our workshop for the resolution of your concern to avoid any inconvenience.

Assuring you of our best services at all times and look forward to a mutually rewarding relationship in future. Further for any query or assistance please contact the undersigned.

Thanks & Regards,

Archana Kulshrestha
Manager - Customer Relations
Mob.No. # [protected]




From: Namit
Sent: Tuesday, September 20, 2011 6:57 PM
To: 'Customer Relations'
Cc: '[protected]@rrhonda.com'
Subject: RE: Kind Attn:Mr. Namit Chauhan

Dear Customer Service Manager

Kindly note that RR Honda body parts manager Mr Pramod checked crack on my my replaced new windshield (as per mail attached below) & confirmed that crack was b’cos of lapse from their side in fixing new windshield..He even agreed to get it replaced FOC realizing that this was their error.
After that they kept on delaying the things for one or other reasons.

Today Mr Pramod called after been approached through HONDA, informing me that he will be get it replaced through my insurance policy & I have to bear some expenses too.

Pls advise 2 things:
1)Why should I be paying for any lapses which occurred from RR Honda’s side
2)Why should I allow them to claim money fr Insurance policy & loose my No claim bonus.

This type of practice is unethical & totally unacceptable.Looks like we are dealing with unprofessionals

OUR ALL HONDA CARS ARE SERVICED/REPAIRED BY RR HONDA SINCE WE BOUGHT THEM.
STILL LOOK AT THE TRATEMENT THEY GIVEN TO THEIR REGULAR CUSTOMERS & SPOILS THE BRAND NAME.
WOULD EVEN REQUEST TO CHECK REVIEWS & COMPLAINTS ABOUT THIS DEALER ON INTERNET.

Hope HONDA will intervene to value their regular customers & will ensure that these type o[censored]nprofessional dealers are not taking client/consumers for a drive.

Thxs so much
Namit Chauhan

From: Customer Relations [mailto:[protected]@hondacarindia.com]
Sent: Monday, September 12, 2011 6:53 AM
To: Namit
Cc: [protected]@rrhonda.com
Subject: Kind Attn:Mr. Namit Chauhan


Dear Mr.Chauhan,

This is in reference to your mail received by us.

We are understanding the details of the matter from our dealership M/s Ring Road Honda, Gurgaon and request you to kindly bear with us. I

For any further concern/query, please contact us at[protected]or[protected].

Assuring you the best of our services at all times.

Regards,

Rajneesh Raheja
Customer Relationship Management
Honda Siel Cars India Ltd., Greater Noida
09/09/2011 04:23 AM To <[protected]@hondacarindia.com>
cc <[protected]@rrhonda.com>
Subject Honda Car India :: Service Feedback Information






Guys

This is pending for almost an year.Initially it was delayed for non availability.Not sure what the delay is?
We are relying on brand HONDA.Hope someone will take it on priority basis.
This has to be fixed asap

Thxs
Namit Chauhan


Date: 08/21/2010 04:23AM
cc: [protected]@logix.in
Subject: Honda Car India :: Service Feedback Information
Service Feedback Details
Name : NAMIT CHAUHAN
City : GURGAON
User Pincode : 122002
Email : [protected]@gmail.com
Telephone : 0124-[protected]
Category : Service
Model : CITY 1.5 EXI
Year : 2006
Car Reg.No. : HR 26 AG 1714
Dealer : Ring Road Honda-UDYOG VIHAR
Comments : To
The concern
Kindly note that one of your authorized dealer Ring Road Hinda Gurgaon got my windshield replaced few days back.Within coupls of days it started cracking fr the left side corner without any damage fr outside.Same was informed to the lady n someone was supposed to visit our place to chk it out.But till now no one turned up.Even the mail was floated to their MD but we didn’t get no response.
Either glass was not fixed properly or they are not using original Hinda windshields.
Could someone fr Honda investigate into it so that dealers are not damaging image of Honda.
We have seen few more complaints abt the same dealer on online consumer forums.
Looking for prompt response.
Namit Chauhan
Sent: Wednesday, August 18, 2010 3:39 PM
To: '[protected]@rrhonda.com'; '[protected]@rrhonda.com'; '[protected]@rrhonda.com'
Subject: Honda city reg no HR26 AG 1714
Importance: High
Pls pass this on to your MD
To
Managing Director
Ring Road Honda
Gurgaon
Hi
Recently got windshield replaced for my Honda city reg no HR26 AG 1714 through RRHONDA.
To my utter surprise I realized later on that there is a small crack at the corner on left hand side of the glass which is increasing day by day.
This might be for the reason that glass in not been fitted properly.Really fail to understand how can it happen even though RRHONDA took 8 days to fix it.
Could you pls look into it & get it sorted.


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