[Resolved]  Royal Sundaram — Instead of Mediclaim gave Hospital cash Insurance

I have Citibank Credit card holder through them i taken royal sundaram policy against number HC[protected]. I have taken hospital cash benifit policy. When i applied for the claim for me you rejected the policy by saying that its Pre-Existing condition.

my Claim no. HRA96724

I request you go throught again my document in that Dr. letter is there mention clearly in 2010 when i was admitted in hospital that was cure
and now in difference place is back pain.

I hope you will clear my bill soon

I am 48 years, my wife 44 years, my sons 19 and 15 years.
I have paid Rs 9860 per year as premium for 3 years.

But thae have not reimbursed Rs 35800 when I claimed medical expense of my wife.

The Modus operandi is not confirming any thing by email or by written letter. Every thing they confirm by phone and cheat you.

Plaese double confirm every thing in writting.

Madhan

Hospital Cash Claim

Hi, I am srinivasan, I am SBI Card holder I taken two policies from Royal sundaram, one is Cash less health shield, and another one is hospital cash. While going claim for Hospital cash, claims dept. is delaying more than one month to pay the claims. They are promise something doing against what they are told.

Royal sundaram is enjoying the luxury thro. customer policy money. Es-specially, Hospital cash claim.

So, I request to all don;t take Hospital cash policy from Royal Sundaram.

K. Srinivasan

A wrong message was passed to me while buying the policy.
It was told that it will be a Mediclaim Policy and later they have sent me the Personal Accident Insurance policy.
Within 15 days I requested them to cancel the policy but they are saying i could not be done even though its written in the Terms and Condition that the Policy can be cancelled within 15 days.
Royal sundaram is a cheater.

I am Standard Chart Credit card holder through them i taken royal sundaram policy against number cee[protected]. I have taken hospital cash benifit policy. When i applied for the claim for my father they rejected the policy by saying that its old disease with out any proof, my father never operated for any such kind of disease. No body take the call for claim settlement in their customer care, i tried lot. They taken two months time to process the application & their representative also vist our home and met with my father also.

Royal sundaram & standard chartered both are cheater, fraud and enjoying the public money.

Hello Royal Sundaram,
I am Ravi Dasamantula, policy no: FY[protected]
Policy has expired on 29/07/2015. But till now I was not notified from Royal Sundram through Email or letter or SMS or Phone call . I was thinking due date is there and at that time amount is going to be deducted automatically but it was not so.
Yesterday 02/09/2015 while checking my mails, noticed that the policy has been expired then immediately chatted with KARTHICK online associate, told whole story and I requested him for to arrange a call back initially he rejected telling it is not possible, later when I told I will email that whole chat to your superior then he agreed to arrange the call back but no call has been received till now .
Today 03/09/2015 also chatted with KARTHICK and asked the status on call back, he said not possible to arrange call back . I don’t understand what is going on from your end what kind of service it is now and never experiencing this type of bad and worst services from ROYAL SUNDRAM.
After Talking KARHICK, called up customer care. Spoke to Vinay, he said the same story like KARTHICK and I told him that there should be some kind of intimation to the customer but no such notification made from your end and he is said sorry for that.
Finally I am asking you that …is it any kind of trick that makes you not to renewal the policy of a long run customer has he is going gain some additional benefits? Most of benefits which is going to be covered so far will become zero in my case and that is not fair.
Last year service is good from your side, you made a call and excepted renewed the policy two months later of expiry date and now I ask you why it is not possible now. If there are any changes then you need to notify to the customer right? Please answer to my question.


my no: [protected]

Hello Sir,


My Royal Sundram Health Insurance Policy Number - SY[protected]. (Smart Cash Plan)

I Admitted in Sai Kripa Hospital from[protected] to[protected].

For acute gastroenteritis symptoms.

After Discharge My Hospital Main Bill Settle by My primary Health insurance Bharti AXA.

As Per my Royal sundram Benefit i apply for claim. The document submitted in jan around[protected].

Claim Registered on[protected]. The Claim Number is HZA0180007.

Investigation done on[protected].

When I call for regarding my claim Status on customer care number.
we found information your claim is rejected region this illness not require hospitalization.


Please Provide me my some questions answer.

1. If hospitalization not require why doctor suggest me need hospitalization.

2. How to my claim paid by Bharti AXA.

3. If this case not require hospitalization why give dissension around 2 month.

4. can you provide me when hospitalization require.

5. If in this case not require hospitalization please give me answer how to get treatment.

6. for your information if you check report we provide information the loose motion is more than 8 to 10 time in same days.

7. If you check proper medical test report you can find some complaint why admitted in hospital.

A. Total White Blood Cells count High
B. Neutrophils High
C. Lymphocytes

8. Please inform me in case how to get treatment.


I request Once again reopen my claim and check proper all medical report and document then reply.

Also Request please arrange a call back for more discussion.


Please reply me you reopen my claim or not.

Also Check Bharti Axa General Insurance Claim Settlement latter Attached.


Thanks
Satyapal Yadav