[Resolved] Samsung 1. 5ton Ac — Installation not proper-No cooling, frequent problem | |||
I have purchased Samsung AC 1.5Ton in month of March 2012 from reliance digital store at Malakpet ,Hyderabad. After installation it was noticed that every 15days refrigerant gas was leaking and there was no cooling effect. After constant follow-up and pursuance RESQ team responded almost after 9/10days time. Response time by reliance digital is very poor. Till date AC has been charged with refrigerant gas for 4 times(within 03months after purchase). I had bitter experience in summer eventhough I had purchased AC. Now again there is no cooling effect. I request reliance digital RESQ to re-install AC with proper methodology. ( AC outdoor unit bracket with proper shock mounts & apply fine thread sealant, proper torque with torque wrench, during fitment.Again recharge refrigerant with proper gas pressure with calibrated gauge . An early action is requested. Rajesh Bhosle (M)[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
samsung ac 1.5 tonne AC — NO PROPER RESPONSE
I BOUGHT A SAMSUNG 1.5 TONNE SPLIT A.C AND WE HAVE BEEN GETTING COMPLAINTS ON AND OFF. THE RESPONSE FROM SAMSUNG CALL CENTER AND SERVICE CENTER IS VERY BAD. OVER THE LAST TWO DAYS I HAVE CALLED 5 TIMES BUT OF NO USE.VERY POOR PERFORMANCE AND I DO NOT THINK I WILL EVER BUY ANOTHER SAMSUNG PRODUCT.
Dear Sir,
We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.
We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.
Warm Regards,
Reliance Digital
We sincerely apologize for the inconvenience. We will surely look into your issue and resolve it as soon as possible. We have received your contact details, our concerned representative will be getting in touch with you soon.
We want to assure you that we are committed to solving your problem and resolve it to your satisfaction.
Warm Regards,
Reliance Digital
Dear Sir,
We hope that your grievance has been satisfactorily addressed. We will do our best to ensure that your next experience at any of our stores will be good and you will not face any more inconveniences.
Warm Regards,
Reliance Digital
We hope that your grievance has been satisfactorily addressed. We will do our best to ensure that your next experience at any of our stores will be good and you will not face any more inconveniences.
Warm Regards,
Reliance Digital
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Reliance — cooling effect is not proper
I have tried to adjust its cooling system as per your man has suggested me but all in vain. Problem is still continue.