Samsung 26 Inch Lcd Tv — Problem in panel of TV | |
Dear Sir, I am Major Anupam Sharma and serving in Indian Army. My BP no is [protected]. I had purchased a 26 "" LCD tv from Samsung Plaza, Jabalpur(M.P) in Aug 2008 for around Rs 28,000/-. It had some starting problem and then screen was coming blank in November 2010 while i had shifted to Mhow, Indore(M.P). I registered a complaint and the Service Engr repaired my TV but it remained faulty. The Service Engr asked for Rs 1100/- as service charge which was clarified by me as Rs 400/- from your Customer Care. Thereby again i lodged a complaint with you with BP no given as above. Later i was informed by Service Engr that my power panel has gone faulty which shall cost me Rs 13000/-. Now plz help me out as already the cost of same model has gone down so how could the cost of its spare be so costly. Kindly help me out with some solution as right now m posted in Arunachal Pradesh and my TV is lying as ajunk in my home at Solan(H.P). Kindly give some solution of its repair . My mobile no is [protected]. Was this information helpful? | |
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can't say right now
Well Sir,
The Samsung is again breaking my trust. The Service Engr who came promised of rectification of fault, took money and now not showing his face. Neither he is picking up calls nor your customer care at Chandigarh helping us. It was prominently told to your Service Engr that fault in the TV of going blank starts after using TV for a day or two. The problem still persists and no interest is shown from your side.
Waiting for some help from top management if it is there in Samsung...
Regards otherwise,
Major Anupam Sharma
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The Samsung is again breaking my trust. The Service Engr who came promised of rectification of fault, took money and now not showing his face. Neither he is picking up calls nor your customer care at Chandigarh helping us. It was prominently told to your Service Engr that fault in the TV of going blank starts after using TV for a day or two. The problem still persists and no interest is shown from your side.
Waiting for some help from top management if it is there in Samsung...
Regards otherwise,
Major Anupam Sharma
Post your Comment
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Samsung 26' LCD TV — LCD TV has problem
Hi,I have a complaint regarding my SAMSUNG 26 inches LCD TV.
I am getting some vertical lines on the left side of the screen and hence i have made a complain to the SAMSUNG customer care.
Next day an engineer came to check the LCD and he told me that there is some problem with the panel and it needs to be replaced.
I got his contact no when i called to customer care office the next day and they i had a talk with the engineer regarding the problem and he told me that part is not available and it will take 6-7 days to repair the LCD.
Then i again called suctomer care on 9th of Nov and ask them to escalate this matter.but they didnt escalate it and i again got a call from service center that this will be done before 15th of Nov.
Its 15th today and still not even got a call from anyone so called the customer care and asked them to escalate.
My concern is that if the part is not available then do i need to wait till its available.
its 15 days and still my problem is not yet solved.
Please help me regarding the same....
Thanks & Regards,
Milind Desai
[protected]
Pune