Samsung 29k44me Colour Television — The worst Customer Service for a Defective Product

I would like to publish a complaint against a reputed multinational electronics brand and would like to make people aware how these big companies make people fool behind their big brand names and false commitments in the name of best customer service.

I would brief you the whole issue in details for your better understanding. I had purchased a 29" colour semi flat television on 26th December. Just about one month later i started facing picture tube problems with my new television. So i complained my dealer about this but he did not respond me on this. So i complained about this directly to the comapny and i was assured that i would receive a replacement for the same. I was asked to wait for a week so that they could complete the official formalities and then would give me a new tv set as a replacement for my defective one. But it did not happen. Infact whenever i call them to inquire about the same, i only got different dates and excuses from them. After one month of facing these hassles, one fine day i received a call from them saying that i would receive the replacement set by the evening. But to my notice, i found that the television set that was sent to me as replacement also had the same picture tube problem as i have with my current tv. So i refused to accept that. Hence they took that back. Next day again i received a call from them asking me to visit their service center and they would show me some more sets there and i could pick the one that i found ok. So i went there and found that there were couple of more tv sets of the same model that i have but even they had the same problem that i am facing with my current set. Infact i also found that the sets that were shown to me were not brand new but were repaired sets. So i refused to accept a repaired set and demanded for a brand new set. Here the senior company officials said that if i want i will have to take any piece from the one that have been shown to me else i would not get anything.

Here i would also like to mention that its more than a month now but i am still waiting for the resolution for the problem. Also i would like to inform you that everytime i had to contact the company officials to inquire for the resolution of my problem. It never happened that they had contacted me from their end anytime for the same. It was just me who has to spend my time and money running after the comapny officials for the resolution but their response and co operation in this matter was nill. Also i would like to inform you that the dealer's behaviour in this matter was the worst. He even refused to listen to my complaint saying that why the hell should i involve in this matter. If you want, go to the comapny and resolve the issue with them directly. He even behaved so rudely that i cannot explain that in mere words.

So after facing so much of hassles and troubles and getting no resolution for my problem, i have decided to raise this issue before the public and make them aware how these big brands cheat a common man under their big names.