[Resolved] Samsung / 541l Samsung Frost Free Refrigerator: Rt72kbts 1 / Xtl — LEAKING WATER DISPENSER OF BRAND NEW FRIDGE & POOR AFTER SALES SERVICE | |||
Date: 27th December 2010 To India Electronics Pvt. Ltd. Samsung 7th & 8th Floor, IFCI Tower 61, Nehru Place, New Delhi-110019 Fax:[protected]/19 SAMSUNG: Kerala: Trivandrum:- Very Poor Service! I bought a brand new 541L Samsung frost free refrigerator: RT72KBTS1/XTL on 15 August 2010, under invoice number 8-600880 priced at Rs.46000/-. This product entails a water dispenser; without having filled water in the dispenser, from the time of installation, I have been finding continuous water droplets getting formed in the water collection tray of this water dispenser. Whenever calls have been made to your Call Centre in Chennai, it has been virtually impossible to connect through to any of the Call Centre Customer Services staff as the lines are continuously engaged. After the installation of this refrigerator in my house premises, about three times a technician has come in to attend to my complaint, but it has been to no avail as none of them knew how this issue could be sorted out, at which times each of them pointed out on the subject of the fridge temperature setting, but we have set that at the minimum of -14C. If this was an issue with this product, that there would always be leaking at the water dispenser, then why was it not informed by the Samsung dealer in Trivandrum (Q.R.S: Pattom). I am totally disappointed with the product brand and the miserable kind of service given as Samsung has a popular name in the market. Please sort out this issue with immediate effect, If this issue is not settled quickly, I will never buy or recommend SAMSUNG product. Looking forward to receive your prompt response The details of the refrigerator as follows: 541L Samsung frost free refrigerator: RT72KBTS1/XTL Date of purchase: 15 August 2010, Under invoice number 8-600880. Price:Rs.46000/- With regards Vinod D Mathew E-mail : [protected]@yahoo.com Tel. number : [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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Samsung — Samsung - Leaking Complaints in market
I had called Samsung customer care on 6th July and lodged a complaint vide complaint number [protected], for a fridge, i was told that someone will call us and visit, however we do get a visit( no calls), this guy tells us he has been sent by samsung, The fridge needs urgent replacement of spare parts, he charged us Rs.3500 gives us a receipt for the same in name (S.R.Electronics). And the firidge stopped functioning within 24 Hrs of the replacement of parts. Ever since we have been trying to call the numbers on the receipt to no use.On checking with Samsung customer care we were told that there so no dealer for them under the name of S.R.Electronics.
Now, the point is when we had only called samsung customer care and not any dealer how did my complaint with the phone numbers/ address/ nature of complaintnt gets out in market.
Does Samsung Electronics Care to check or answer ?????