Samsung Ac — No attention/visit

Address:

South West Delhi, Delhi

Dear Sir,
We brought a samsung window ac 1.5 ton almost an year back,now the ac is defunct.I made a complaint with the customer care on29 mar 2010 at 11am.But till this time ,after making 7-8 calls,there is no action from the service cell.Can you pls rectify this??? if i was aware of your company's pattern of (this kind of) services i would have never opted to buy a samsung product.It is realiy annoying when you have a small kid at home who cannot tolerate the summer heat.hope you are geting it right.Why uare selling products ,when you cant offer post purchase services effectively as you boast off ???I May be a single customer but can raise into afew thousands if you people fail to please the customers.I humbly request you to look into this and take a favourable action please.
yours sincerely,
Major Bindu&Harish Sajwan
4/93 Cariappa vihar,Delhi cant 10