Comments
Hi This is regarding my compliant about your service & service engineers.
on that time of purchase the samsung 1ton split AC the dealer was given commitment for 4 free service.
At the time of all three services your engineer also accepted that 4 free service is there.
but now 3 free service is compelted but their is no use for service because they did only the cleaning of indoor unit(cleaning the grill part in indoor unit) only. they told 4th service only we check the total unit & the outdoor unit.
but now your guys telling only 3 free service is available for split AC then why your engineer & dealer committed like this. And what is the use of first three service????????...
I need proper solution for this case.
Kindly do the needful ASAP...
on that time of purchase the samsung 1ton split AC the dealer was given commitment for 4 free service.
At the time of all three services your engineer also accepted that 4 free service is there.
but now 3 free service is compelted but their is no use for service because they did only the cleaning of indoor unit(cleaning the grill part in indoor unit) only. they told 4th service only we check the total unit & the outdoor unit.
but now your guys telling only 3 free service is available for split AC then why your engineer & dealer committed like this. And what is the use of first three service????????...
I need proper solution for this case.
Kindly do the needful ASAP...
Dear Sir/Madam
I have purchase Samsung window AC AW18ZKA on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. There are three samsung product at my home, we are believing on Samsung. Therefore it is requested that the AC please be replace, so that our belief on Samsung be continued and suggest the others for going to Samsung product. The AC please be replace.
With Best Regards
Naresh Dongre
I have purchase Samsung window AC AW18ZKA on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. There are three samsung product at my home, we are believing on Samsung. Therefore it is requested that the AC please be replace, so that our belief on Samsung be continued and suggest the others for going to Samsung product. The AC please be replace.
With Best Regards
Naresh Dongre
Dear Sir/Madam
This is regarding the defective AC supplied by dealer.
I have purchase Samsung window AC AW18ZKA ( 1.5 T) on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. Therefore it is requested that the AC please be replace, so that our belief on Samsung be continued and suggest the others for going to Samsung product. The AC required to be replace. Please do the needful action on this and provide me suitable solution.
With Best Regards
Naresh Dongre
This is regarding the defective AC supplied by dealer.
I have purchase Samsung window AC AW18ZKA ( 1.5 T) on 05.04.2009 from KBM electronics Laxmi Nagar, Delhi. Upto 12.04.2009, no has to came for demo of the product. I have started the AC on 13.04.2009, AC unable to cool the room. Further, I make the complaints to Customer Service Center on 14.04.2009. Service engineer visited to my home and check the AC and found that, there is leakage of gas in the AC. Then I visited to KBM Electroncs and submitted copy of Invoice as per telephonic discussion with Mr. Brijesh (Service Manager, Samsung). The copy of Invoice has been collected by Mr. Brijesh as suggested by Manager (Mr. Anil) of KBM Electronics. In the same time I talked to Mr. Brijesh, he promised me within 4 to 5 days, the AC will be replaced.
But till date(even after 6 days) the AC has not been replaced. The summer is on its peak, I along with my familly unable to sleep due to high temperature. We are in so trouble and not a single % satisfied with Samsung Services for AC. Therefore it is requested that the AC please be replace, so that our belief on Samsung be continued and suggest the others for going to Samsung product. The AC required to be replace. Please do the needful action on this and provide me suitable solution.
With Best Regards
Naresh Dongre
SAMSUNG/AIR CONDITIONER — Pathetic after sales service (BP No. - 8412588355)
This is to inform you that i called Samsung Customer Service on 6th Apr,10 to get my AC serviced as it is not cooling and its still under warranty. The lady who answered the phone said the engineer will come next day but did not. Calling Samsung up several times,the engineer finally came on 8th, checked the AC and informed that there is a Gas leak and it needs to be collected. He offered to collect the AC for repair on the 9th but it has has not been colleted so far. Today is 13th' Apr its been 5 days, despite calling up several times, the AC has not been collected for repair. This is disgusting after sales service. I was not even aware that the customer has to call themselves for first 3 free services. I have bought lots of Home appliances from other companies and they proactively call for 1st 3 services under warranty. This is the last time i'm buying a Samsung Product. But for this time, please look into this matter and get this issue fixed ASAP.Air conditioner of Korea — Non functioning of Air Conditioner from last 25 days
I m one if the annoyed customer of your company who has done a mistake in purchasing an air conditioner from your company. my A/C has gone bad and is presently not working and in spite of repeated complaints and follow ups from your partner sourced company(HOME SOLUTIONS), i have failed to get any result.The problems started from the day we bought this A/C. We bought this from the retail store of BIG BAZAAR at Ghaziabad. Ut people took their own sweet time of almost 10 days to install the A/C at my place. We have used your third grade machine for a period of not more than 6 months out of 11 months , we did not even get the free maintenance service as promised by the representatives while selling this unit. This is the kind of service you render to your customers . PATHETIC.
I got my complaint registered on 08 May 2010 wide complaint no :229608 for the non functioning of the A/C. Your representatives visited us on 12 May 2010 but upfront denied to service as he was incompetent to service the machine he did NT even touched the machine and went back We again contacted the office and reminded them to sent someone for the repaid of the A/C, Then another person visited on 14 May 2010 and refilled the required gas into it. We asked them to service it but they refused upfront stating that there is no requirement of servicing.
'
After 2 days of the refillment of the gas , the A/C again stopped working and another call was logged ref no :231140 on 18 May 2010 . We kept calling the officer MR Ajay Sharma for the early resolution but he kept of fooling that the person will be sent and the customer is liable to pay the auto fares, we even agreed for the payment of the auto fares but one person visited the place on 24 may 2010 and refused to take the A/C along with him and since then we are struggling to get the service from this third class service provider.
You can now treat this as a final reminder call going forward this can lead you to a bring nuisance. DO NOT TAKE CUSTOMERS FOR GRANTED.
Do get back in another 24 hrs failing which the required step will be taken and i shall demand for the complete payment refund or the replacement of the complete unit.
Regards
Rakesh Kumar Abbot.
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सामसंग कम्पनी को जब एसी बनाना नहीं आता तो बनाती ही क्यों है? मैंने 2012 में स्प्लीट एसी खरीदा था। तीन साल में ही 13000 रुपए खर्च करने पड़ गए। कंडेंसर, पी.सी.बी, टेमपेरेचर इनडिकेटर खराब हो गया। सर्विस तो पूछिए मत। एसी ठीक करने में एक महीना से ऊपर का समय लगा दिया सर्विस सेंटर ने। कम्प्रेशर पर आठ-दस साल की वारंटी देकर कम्पनी ग्राहकों को उल्लू बना रही है। अब तो मैं इस कम्पनी का कुछ भी खरीदने से रहा। कम्पनी ने बहुत दुखी किया है। तीन साल में एसी पर पचास हजार पानी की तरह बह गया। भविष्य में इस चिटिंग के लिए कम्पनी को खामियाजा तो भुगतना ही पड़ेगा।
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
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