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Samsung - : Complaint against Samsung Note book- Model Code: NP-N150-KAO2IN S/N: Z0TL93KZ300101L

 
3 Reviews
User
  dpksetia on May 1, 2011
Sub: Complaint against Samsung Note book- Model Code: NP-N150-KAO2IN
S/N: Z0TL93KZ300101L

R/Sir,

It is respectfully submitted that I purchased tha above said Notebook of Samsung Company from Bharat Enterprises Shop No.84, Shopping Complex, Phase-1, Model Town Bathinda-151001 vide Bill No. 417 dated 24/12/2010 of Rs.16500/- with one year warranty from Samsung company but from the beginning the screen of this notebook showed picture cloudly. I contacted the dealer he advised me that the product is in guarantee it will be replaced by Samsung company . Dealer also given me toll free no of company. I contacted with company’s toll free no. they assured me that your complaint will be resolved and our representative will contact you. Then the representative of company called me. I explained the problem to him. He asked me that it is right that your product is in gurantee period but in bathinda there is neither service station of our company nor we will come at your home. I requested him then how my problem will be solved. He told me that I have to go In Ludhiana or Chandigarh service station. I have a busy schedule in my office but my work is dependent on notebook so I took a leave from office and went to Ludhiana service station. But at ludhiana service centre the concerned engineer told me that I have to pay the price for screen. It is not in warranty. I immediately contacted with company’s toll free no but no body listened to me then I returned home. Then I came to same dealer from whom I purchased the notebook. I requested him for solution because my work at office was suffering without notebook. He advised me that he will replace the screen but I have to pay Rs.5800/- which was less than the Ludhiana Service Centre was demanding. So owing to my office work I had to pay this Rs.5800/- vide bill no. 782 dated 29-4-2011.

Sir this product is still under warranty. Kindly help me by refund of this Rs.5800/-


Deepak Setia
Kothi No.213
Urban Estate
Phase 1
Bathinda 151001
Mobile 9646250056
Email dpksetia@gmail.com
Complaint comments 2 Comments     Updated:
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Comments

A May 7, 2011 by
User
dpksetia  
 
It is respectfully submitted that My complaint is not resolved till date rather Mr. Harpreet from Samsung company on dated 7/5/2011 at 7:45 Pm from phone no. 911725035629 rebuked me and also misbehaved with me regarding this complaint. He even told me that you can not do any thing regarding this because you have no evidence against us. You can go anywhere.Company will not do any help to you. You should go to dealer for help

Deepak Setia
Kothi No.213
Urban Estate
Phase 1
Bathinda 151001
Mobile 9646250056
Email dpksetia@gmail.com
A May 24, 2011 by
User
dpksetia  
 
it is respectfully submitted that till date my complaint is not resolved rather Mr. harpreet insulted me. what can an innocent customer can do against the professionals like mr. harpreet. what a mockery



Deepak Setia
Kothi No.213
Urban Estate
Phase 1
Bathinda 151001
Mobile 9646250056
Email dpksetia@gmail.com

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    Samsung - : Complaint against Samsung Note book- Model Code: NP-N150-KAO2IN S/N: Z0TL93KZ300101L