[Resolved]  Samsung — Black band at top of LED screen

Address:Haryana

Hi,

I am Jayant Verma from Gurgaon, Delhi.

I had recently purchased 40 inches LED TV from Singapore and within few months the display panel shows a band on top which disappears after 15-20 mins but picture is hazy / unclear.

Samsung engineer visited and have insisted that support under warranty cannot be provided and have to replace the panel at substantial cost (Rs. 23000) which shall carry only 1 month warranty.

Samsung does not take responsibility / liability for poor product design.
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Same here!!! I got my screen replaced by paying money but within a year the problem has appeared again. Samsung is making money by deliberately making poor quality screen/by not sorting this problem out.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11174
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information