[Resolved]  Samsung Mobile - D820 model — Poor Service quality and poor quality of customer management

In this connection , i have made several communication with Samsung india company to get my problem get resolved ,

I have bought an Samsung D820 Model mobile on 12/06/2006 , Cost Rs 14,600 and in that same year itself i have given one time for service for fault in Sliding with Madurai Sevice center , Second time also the same fault Happened and given for service on 07/05/2007 , from that day they have been keeping my cell for 2 months then they returned me , saying fault has been corrected New board has been replaced with old board .

Then Again after Two Months it get switched off , not able to switch on , so i went for service center at Chennai Mylapore NAC complex on 06/10/07 from this day the cell is with the service center till date , there they told as the cell has not been fixed correctly by previous service centre and then they told again want to change new board and also due to warranty gone i have to pay by self Rs.6500 , they told this answer .

I told as i have given it for service previously with your service center and they told they have changed the Board , but again i need to change the board means , so Samsung company cheat by replacing failure board for setted two months functioning and on fault customer again need to replavce that board by putting new board For Rs. 6500 for service .

In service period itself the phone was with the service center for two months . now again at chennai mylapore my mobile is being two months .

First time from service center called me and told we have corrected the cell come and get it back . i went and saw volume key not working . then i gave back to them , they now say full of dead we cant do any thing please get it back . .

Service Engineer Mr.Gopi received the cell and no response of my cell . my cell is at chennai mylapore , Mr.Uvaraj looking after this case , Every time i call they give reply as they have sent mail to Bangalore , waiting for reply .

Poor response from customer care .

I was waiting for long day for this solution .

pl help me in this issue

regards
Santhana Krishnan