[Resolved]  Samsung — Manufacturing Fault. No replacment done

Sir,

We have purchased Samsung 1 ton window AC AW12ZKA 303174 on 21.05.2009 vide bill invoice no. 1066 and book no.22 .

AC was not working properly since day 1 and several complaints were lodged to your service centre and the authorized dealer Sachdeva and Sons. Saharanpur.

But despite our repeated reminders complaints were not attended properly.
Service centre people have visited and inspected AC more than 10 times and the AC has been taken off 3 times by the service centre but each time no relief was found.

First Complaint recorded was complaint number 7876 on date 21.08.2009
Second Complaint recorded was complaint number 9044 on date 09.09.2009
Third Complaint was recorded was complaint number 10083 on date 22.09.2009 and still the AC is lying at service centre unattended from last 11 days.

Kindly take this matter as URGENT and replace the AC immediately.

From :-
Harneet Kaur Arora
d/o J.S.Arora
8,Raj Vihar Colony
Paper Mill Road
Saharanpur
[protected],[protected]
[protected]@gmail.com