[Resolved]  Samsung — Irresponsioblity from Service Centre

Dear Sir,
We have bought Samsung Refrigerator (Model RT31M-0230) 1.2 years back. We have registered a complain(Ref# [protected] ) on 17th September 2008 to samsung's authorised dealer of Mangalore regarding non-cooling of the refrigerator.
After 2 days of time Engineer from the service centre gave a visit and informed that there are two parts required for the repairing and will be done immedietly. But later though we have done regular followups, no one turned out for firther actions.When I visited to their office, all the staffs and engineers were not at all giving any good response. They informed there is one part available and they are waiting for the next part to arrive.Without both parts they cannot do the repairing.They assured that on 4th October they will visit and repair. On 4th I have recived the call inforing the engineer will visit with the same one part which was available and they wil repair the refrigerator. Thsi is utter foolishness to play with a customer.Same Engineer(MR.Shashi) who infomrmed that he canot repair with one part is informign that he will repair, that too after consuming 15days.When we cannot use frdige for these many days, with regular followups these people were answerign relaxingly and not at all bothered the problems faced by a consumer.
This made me to complain to Banaglore customer care.The senior customecare staff(Ms.Pooja) regsitred the compain and informed that she will take quick actions and will make sure problem will be solved. There was no response again. Again I had called twice and asked the status.They had assured the quick solution and now its 9th and not a single call or any engineer or rep has visited.
I am really wonderign how can company like Samsung can have such a worst way of handling customer and provide such a pathetic asfter sales service.
I'm still waiting for someone to take this matter seriously and make sure my problem will be sorted out.
Unfortunatley similar problem is faced by my neighbor whos is also a samsung customer for refrgeator.

Hope I will find some respose soon.

Thanx and Regards,
Mohammed Mansoor