[Resolved]  Samsung Champ — phone is dead in just one day

Address:

Ludhiana, Punjab

Complaint of Poor service
I purchase a new Samsung champ from P.K. Electronics Pul sudhar, New Akalgarh Basti A.D. Halwara. of Rs.3600 on[protected]. Next day the phone is stop working. And remain in dead condition. I discuss this problem with the retailer but he refused to do something and advised me to go service centre.
But according to the rule. If there is any problem occurred in newly purchased branded phone within a week then the company replace the phone to retailer. Then why should customer suffer.
Today all the retailers are just making their own profit. Instead they like to give customers harassment. They don't care about how valuable is the time of other person.
It is directly effects the image of the company in the mind of customer. The customer just only feel that the manufacturing company is poor.
So it is the duty of the seniors of company to do some strict action in these type of cases.
Regards,
Customer
U.P RAO
[protected] available after 2:30pm
Manager Electrical Dept.
AIR FORCE STATION HALWARA.