[Resolved]  Samsung Corby — touch screen problem

Address:

Nagpur, Maharashtra

I have a samsung corby mobile, purchased before one year. It has a typical problem that in rainy season its touch screen does not work . I have faced this problem with my previous mobile also. This time I was on tour to Durg,Chattisgarh on 4th July 2012 at that time I visited samsung workshop who told me that it will cost rs.1300/- for replacing new touch screen. I have given it for replacement but unfortunately there was no touch screen chip available in workshop. So I take it back and given to Samsung workshop at Dharampeth Nagpur. Here employee of samsung has taken 2 days for identifying problem and asked to pay rs.4500/- for replacement of touch screen chip as well as motherboard also. Also they have taken rs.150/- towards service charges for checking handset. Since repair cost was very high and there is no gaurantee of touche screen, i have taken back my handset. I want to know how can two different workshop of Samsung can identify two different problems. I have doubt that Nagpur's samsung staff has damaged motherboard of my handset and took 2 days and hide the mistake done by them. I want replacement of new handset.