Samsung — deficiency in services

Address:Nagpur, Maharashtra

i am suffering from deficiency in services of samsung. my handset was not charging so i visited service center of the same for 3 times. till now they have not resolved my problem. i am really fed up with the services and the communication of them. i have asked them for refund or replacement. kindly assist me with the same and help me resolve the problem.
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    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
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    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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