[Resolved]  Samsung — Most Pathetic Service & Casual Attitude of Samsung India Employees

Address:

Delhi

Hi,
I have experienced the most horrific and pathetic service ever in my life, and is totally fed up by the irresponsible and casual attitude of Samsung India Employees. My new airconditioner which I bought 4 months back has conked off suddenly, and despite of complaining several times nobody had turned up till date, and I have been just getting assurances till date. Its been a full one week that me and my wife have been personally calling up Samsung customer care and have been rigorosly following up, but I am shocked to see the casual and insensitive approach by these employees.

Each and every day I have been getting assurances that our engineers are on the field and my complaint will be resolved but no response at all. Even I have screamed and yelled on them but still they are lost characters just sitting there without having anything in their hands, and are the most inefficient people on the earth. I have been cheated/duped and feel like the biggest fool on the planet by buying a Samsung product.

This is height of nonsense and is beyond toleration levels in such a competetive environment. I really pity on myself and the customers who have done a blunder to go for Samsung and are facing the brunt of the same. Would request you to escalate the same to the CEO of Samsung India to make him realize that what's going on the ground and what kind of lethargic and inefficient team he has who are cheating and spoiling the brand name of Samsung.

Looking forward for a positive response with due sense o[censored]rgency.