Samsung — poor after sales service | |||
complaint no.[protected] i lodged a complaint at samsung customer care on 2nd august regarding ineffective cooling of my ac and requested them to send somebody between 9am to 1 pm.Next day an engineer visited at around 2 pm and told me to buy coil cleaning chemical from outside and he will visit next day.i again requested him to ensure to visit between 9-1..Next day i called him and he told me that he will visit at 12.Then when again i called him at 12 he told me that he willcome at 3pm.Then at 3 pm he told me he will visit at 5 pm.Even a call to the supervisor( Mr Kamal) was met with same rude behaviuor and gross indifference to customer.genuine problems.Eventually nobody turned up. Dr Junaid Hashmi Was this information helpful? | |||
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I had purchased a Samsung refrigerator (model no. RT25ZVss1/XTL) on 26.10.2008. On 19.1.2011, the cooling process suddenly stopped and I had lodged a complaint on 20.01.2011 to their helpline complaint no.([protected]). The very next they sent a service guy from their authorised service centre, Mondal Appliances Service located at 87/10, Akshoy Kumar Mukherjee Rd, kol-90. He charged a fees of Rs.276 saying this as his service charge and that on 25th Jan'10 he would come again and change the required component.
But on repeatedly following up with their service centre and helpline subsequently on 25.01.2011 no one turned to mend my refrigerator which is causing inconvinience in my daily household chores.
Such type of service is very unexpected from a brand like this who brags of high level of customer satisfaction. Please take up this matter and resolve at the earliest.
But on repeatedly following up with their service centre and helpline subsequently on 25.01.2011 no one turned to mend my refrigerator which is causing inconvinience in my daily household chores.
Such type of service is very unexpected from a brand like this who brags of high level of customer satisfaction. Please take up this matter and resolve at the earliest.
Please guys, Don't ever go with Samsung produts as their after sales service is very very poor. I would say its very pathetic. Since I have registered my complaint on 6th Feb/2011 for my TV not working and followed up twice no service engineer has been sent to my home till date.
My family has decided not to buy any samsung products in future.
With lots of disappointment and Unhappiness
- Babu
My family has decided not to buy any samsung products in future.
With lots of disappointment and Unhappiness
- Babu
Last year we had purchased samsung products, i.e, LCD , Double door refrigerator & A.C
My LCD's speaker broke down twice in the warranty period itself and the customer service people have done only temperory repairs and managed to make it work till warranty ended...Just after the warranty ended, we faced the same problem and now every time to we have to pay the service charges....
Even the AC is not giving the desired cooling....n the customer service people are least bothered to entertain our complains
My LCD's speaker broke down twice in the warranty period itself and the customer service people have done only temperory repairs and managed to make it work till warranty ended...Just after the warranty ended, we faced the same problem and now every time to we have to pay the service charges....
Even the AC is not giving the desired cooling....n the customer service people are least bothered to entertain our complains
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Samsung — Poor after-sales service
Hi,I am having this Samsung microwave, Cenventional model. For the last few days, it has not been functioning. I made a complaint on their toll-free #30308282 in morning.. They said that on the same day my complaint will be taken care of in the evening. I called them around 6.30 pm and the guy told me before 8 pm the company guy will come and repair the microwave. But nobody turned up. When I called them the day after in the evening at 7.30, I came to know from them that they called me at my cell no. several times and there was no answer and they were not able to find the address. The fact is I have not received a single call from them and they were just making false exuses.