Samsung Dvd Player — Spare parts not available

Address:

Mumbai City, Maharashtra

I bought a Samsung DVD with USB host (MM-DC10) on 6th May 2007 from Croma store Juhu. Since there was a problem with it, I complained on 13th June 2011 (complaint number - 1106M[protected]. The complaint was promptly attended by Mr Mahesh on 14th June 2011.

On 15th June 2011, Mahesh told us that the damaged part of the DVD player (Lense and Survo plate), which are supposed to be replaced are not available anywhere in India and hence it cannot be repaired.

A product which I bought for more than Rs 16000 in less than 4 years has become obsolete. Am I supposed to buy DVD player every 4 years?

Please help address this issue.