[Resolved]  Samsung Electronics India Ltd - Lcd Tv — compensation for faulty product

Address:

Coimbatore, Tamil Nadu

We bought a LCD TV Model 40R during March 2008 from a local dealer of Samsung. The unit suddenly failed during July first week.Our complaint No. is [protected]. We contacted the local support centre and after a few days they called on us and told us they need a spare part and it will take a few days. After 20 days, they said the spare is not available and that they will give us a refund after deducting 20% of the price we paid and give us a cheque. After followup and repeated phone calls we were told that the issue has been taken up with their principals and that the matter has been approved and they will issue a cheque within 10 days. Now it is more than 50 days and when we phoned them they said the would need a letter telling them in whose favour the cheque has to be issued. We sent a mail to them about this giving the name on the 12th Aug. Now after 15 days when we rang up they say an e mail will not do but the letter should be in writing. We were not told about this earlier. We see this clearly as a case of crass inefficiency not caring for customers and the support given is NIL. It is now 55 days since our complaint and we do not know when and if we receive the compensation. Surprisingly the company's website does not contain any procedure for such complaints or redressal. There does not appear to be any channel for this as per company's website. This also needs to be rectified. Can you please assist us?
Muthuswamy, Chief General Manager (Retd) SBI Group of Banks and former Mg.Director/CEO of Dhanlaxmi Bank Ltd.