[Resolved]  Samsung F / A Washing Machine — Delay in Repair during Warranty

I am Ashish Jain from Sirsa (Haryana).

This is with reference to my complain about Samsung fully-automatic washing machine Model-WA78k1 (Serial Number W0455ZCLB02380J) purchased on 27 Jun 2007. The product was purchased from Shakti Electronics, Sadar Bazar, Sirsa and the bill number is 1546 dated 27 Jun 2007. The washing machine is still under warranty.

The washing machine became unserviceable on 02 Oct 2008. There was no power supply indication on the electronic power panel of the machine.

The complain was filed with Samsung India on 04 Oct 2008 and the complain/BP number is [protected], through their toll free number[protected] after the local (Sirsa) Customer Service Centre[protected] refused to take my complain and insisted that I call the toll free number and register the complain through them.

After repeated calls, the service engineer visited our home on 14 Oct 2008 and checked the machine visually. He has diagnosed that the electronic panel has become unserviceable and needs to be replaced. He commited that it will take approximately three days for this problem to get rectified.

Today is the 12th day after the service engineer has left and the machine continues to be unserviceable (from 04 Oct 2008). There were six to seven (06-07) calls made by me to the Samsung Customer Care Executives in last 3-4 days. All the executives have promised me a call back on the progress in next two hours but surprisingly not even a single call came from Samsung about the progress and about the delay in the servicing.

The response of Samsung India is totally casual and irresponsible. I request you all to kindly consider my case and redress my greivances since it is a mental taruma and harassment for me and my family after buying a product from such a reputed (atleast that's what I thought!!!) company.

Regards: Ashish Jain
Sirsa