[Resolved]  Samsung — Fraud in selling of Smart phone

Address:

Ghaziabad, Uttar Pradesh

I bought a Smart Phone name Samsung Galaxy Ace duos 6802 on 25/12/2012 and the mobile is not working properly at all. As the phone is a dual sim phone but it does not support both the sim. when sim 1 work then sim 2 stops working and when sim 2 works then sim 1 stops working.

Further its battery backup is very bad. It works only 5-6 hours.

Its hardly 2 months passed from the day i purchased the mobile.

When i we went to the seller of this handset, he told us that he is not responsible for it. I tried at the samsung service centers in Delhi & Noida to resolve my problem, but they people told me that they do not accept the mobile phones and also all of them referred another service centers and i am not able to resolve my problem till yet.

You are requested to kindly look into the matter and resolve my complaint as soon as possible. You may contact me at the undersigned contacts.


Thanks,

Name- CS Neha Goel
Mo.- [protected]
E-mail- goel.[protected]@gmail.com