[Resolved]  Samsung — Free gift not delivered to my home

Address:

Bangalore, Karnataka

My complaint is agst Samsung and Big Bazaar regarding Free mobile not delivered to my home which was informed while buying refrigrator..
File of email comunication is below.
Samsung and big bazzar both are not giving proper response. i do not know where to go.. else i have to take consumer court action.

Regards
vikram singh bhugari ([protected])


----- Forwarded Message -----
From: Vikram Singh Bhugari <[protected]@yahoo.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>
Cc: "karthik.[protected]@partner.samsung.com" <karthik.[protected]@partner.samsung.com>; "[protected]@futuregroup.cin" <[protected]@futuregroup.cin>
Sent: Sunday, 3 February 2013 6:37 PM
Subject: Fw: Fw: [protected] ---- Unethical service - NO proper response -

Dear Samsung Friend,

Refer to our email dtd 23.01.2013, Samsung is not giving proper information to consumer and even Big Bazzar / Future Bazzar is not giving proper response. Now Big Bazar executives are not lifting my mobile also and even if we go to big bazzar, they talk on their phone only and not meet us.

On[protected]:24 hrs I have received a call from Samsung customer care No. [protected] and your executive Rakhi sharma told us that my complaint has processed and Samsung is going to dispatch the mobile and will reach soon to us. Till today[protected] , 8 days over) we have not received any response ( call / email) from Samsung.

We are surprised to see that every executive of samsung has got different - different answers to confuse the consumer and try to avoid consumer complaint or try to not to give free mobile which was informed by Big bazzar/Future Bazar representative while buying refrigerator even samsung also says the same but avoiding this case.

There is NO fault from Consumer side at all. Await your immediate action in favor of consumer on TOP MOST PRIORITY.

NO proper response from Samsung and Future retail / Big Bazzar both.

CC :
- CNBC Paheradar - To see in this case and take appropriate action.
- Akosha - Please look into this issue and take action.

Regards
Vikram Singh
Bangalore
[protected]

----- Forwarded Message -----
From: SUPPORT INDIA <support.[protected]@samsung.com>
To: Vikram Singh Bhugari <[protected]@yahoo.com>
Sent: Thursday, 24 January 2013 10:05 AM
Subject: Re: Fw: [protected] ---- Unethical service - NO proper response -

Dear Customer,


Samsung Namaskar!

We appreciate you giving us this opportunity to assist you in resolving the concerns you have with your Samsung product.

With reference to your mail and our telephonic conversation regarding the free handset offer, we have confirmed by our Sales department and as per them you are not eligible for the same because this offer is valid only when the demo has done within one month.

We do apologize for all the inconvenience you have encountered on this occasion.

For further assistance you may contact SAMSUNG Customer Contact Centre at 3030 8282 or[protected]toll free).

Thanking you and assuring you of our best services always.

Warm Regards,
Shraddha
Customer Satisfaction Team - Support.India
Contact Numbers:
[protected] or[protected]
------- Original Message -------
Sender : Vikram Singh Bhugari<[protected]@yahoo.com>
Date : Jan 23, 2013 19:41 (GMT+05:30)
Title : Fw: [protected] ---- Unethical service - NO proper response -

No response recd yet from samsung managers / Big bazar managers.

Only three calls came from Samsung customer care saying 3 different things -

1. Fridge model which we bought is not under free mobile scheme. << Great reply. >>
2. We had not requested demo so we are not eligble for free mobile. << Shocked to hear this >>
3. Free scheme is valid only for 30 days. << Your duty to send to us >>

What a response comes from customer care team. They do not know at all what to reply to what email, just seating and calling to customer to disturb only.

If samsung had to give the mobile, would have given.............................

Await prompt action from samsung and big bazar seniors only.

Warmly
Vikram Singh
[protected].

----- Forwarded Message -----
From: Vikram Singh Bhugari <[protected]@yahoo.com>
To: "karhik.[protected]@partner.samsung.com" <karhik.[protected]@partner.samsung.com>
Sent: Friday, 18 January 2013 8:05 PM
Subject: [protected] ---- Unethical service - NO proper response -

Dear Sir/Madam,

Model No. RT2534PACSE

Serial No. 08024ZAC903456

Invoice No.[protected] / 28.10.2012 (Bill copy is attached)

We have purchased Samsung fridge from Big Bazar(Future Value Retail Ltd). We were told that samsung people will come for demo and give free mobile at home only. No one had come.

We started following with with Big Bazar and always listening that samsung will send soon doing/sending.... Big bazar manager ( Prakash - [protected] & Kishor -[protected]) are saying that next day of purchase they had given request for demo. They have given complaint also regarding this and complaint no is BG[protected].

yesterday we also gave complaint ( [protected]/17.01.2013 to Praveen) and they told that they will call back in 1/2 hrs. but no one has called back to us till[protected] hrs. W

we called at 16:30 hrs on 18.01.2013 now for complaint status...your cc executive is saying that pls talk to dealer as you are not elegible for free mobile and so many things..

This is straight forward cheating with consumer.... Samsung must send person for demo and free mobile.... we had waited for 1 month and than we had started following up with Big bazar but no proper response.

Alway company send person for demo and not customer ask for demo.

Free mobile would have given directly on purchase time only..

Await your immediate and prompt action on this issue which samsung is avoiding to give free mobile to consumer and this looks like unethical Behavior from samsung side with customer.

When we call to customer care no proper response and saying free mobile valid is only for 30 days.
They are saying we had to give demo request than only mobile was sent , now not eligible.

This is just simply making fool to consumer while buying time do not give proper information.

Await your action and reply on this. Hope samusng can not do this kind of cheating with customer.

We want our free mobile which was promised from Big Bazaar / Samsung side immediate.

Regards
Vikram Singh
[protected]