[Resolved]  Samsung Fridge — Cooling

Address:

Alappuzha, Kerala

Complaint No: [protected]
Model: Rt.261VWRI
Date of Purchase:[protected]

I purchased a samsung fridge on 12 June 2007. It stopped cooling on Dec 2007, and was repaired on 23rd Dec 2007. But barely after 1 year, it faced the very same problem again. It was again repaired on 23rd Dec 2008. At that time, we paid the Repairing charge of Rs 1347. The same problem occurred again on May 2009 and was once again repaired on 29th may 2009. At this third instance, we had to yet again pay the Repairing charge of Rs 1500.

Further to that, the fridge stopped cooling another SEVEN times and were repaired on the following dates: 18th June 2009, 26th june 2009, 29th june 2009, 13th June 2010, 16th March 2011, 18th March 2011 and 30th March 2011.

It is very surprising and disappointing that the fridge has broken down a total of TEN times in a period o[censored]nder 3 years. My experience with your company's product has been totally unsatisfactory. All maintenances were done by company authorized service person.

I request you to take some appropriate action and replace this fridge for me which has caused me so much of inconvenience!!