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Samsung Galaxy Ace Gt s5830 - Service Center Related

 
3 Reviews
User
  Aditya Aggarwal on Jun 30, 2012
I am Aditya Aggarwal a user of one of your product Samsung Galaxy Ace Gt-5830 Imei No 358049042042197

Today I went to one of your service center in Mayur Vihar phase 1 (Vaishnavi Services), Actually today(30/06/2012) I was facing problem in my headset, it is not turning on since morning. Last night it was working fine and I had switched off it in a normal working condition (as switch it off every night on regular basis).

I went to service center Where Mr Abhisek assisted me, Firstly he said that I have changed my phone's Charging jack , I replied why would I do it when my phone is under warranty. After this conversation Mr Abhisek Informed me that there is a problem in your charging jack and it will not come under warranty due to liquid damage.
I was shocked because firstly I was informed that I have changed my phone's jack now it has a liquid damage.(as far my knowledge there is no liquid damage) I requested him to provide me a job sheet mentioning the same for which all the employees present their had denied.
Just for the acknowledgement I left with no choice other than to speak to owner of the service center Ms Monica .
I have suffered a lot just for the acknowledgement.
Then also I was provided with the photocopy of service request (Bill no : 4134002306).

I request you to kindly look into it.


Regards,

Aditya Aggarwal
Complaint comments 2 Comments     Updated:
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Comments

N Oct 16, 2011 by
User
Aman753 Samsung Galaxy Ace Gt s5830  - New Delhi, Delhi, India
 

bad service - samsung galaxy ace gt s-5830

I have following problems in my mobile (samsung galaxy ace gt s-5830) after two services.
1. low battery backup.
2. heat up during charging.
3.bad services.
N Jul 5, 2012 by
User
samsung c  
 
Dear Mr. Agarwal,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, we are unable to find your contact details through given reference no. As this reference no belongs to any other customer.

We are still waiting for your reply, request you to kindly share the contact details along with the address so the we can process your complaint further.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.j@partner.samsung.com

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