[Resolved]  Samsung Galaxy Gt I9003 — Phone not working

Address:Lucknow, Uttar Pradesh

I had purchased a Samsung Galaxy GT I9003 in April, 2011. I experienced the first problem in October, 2011 and the phone had its first visit to the service center.
The problem was rectified and I was told there was some software problem. Since then, the phone had been working fine till June, 2012. I have started experiencing the problem where the touch does not responds. Initially the problem was for a day and the phone was working normally the next day. Now the touch does not respond at all.
My complaint is regarding the product quality, a product which was priced at approx. 20K does not work for one full year without going to the Service Center. Why was this product sold in the marketplace, a sub standard product.
Can we expect a response to this complaint.

saad
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

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