Samsung Galaxy I5801 — NOT WORKING PROPERLY | |||
I had purchased a Samsung Galaxy i5801 mobile on December 2011 from a registered shop at Junagadh.Suddenly, in the first week of January 2012, it has stopped functioning.After taking it to the authorised service centre of samsung at Junagadh, they had informed that there may be a Battery Problem or short circuit in mother board and needs repair of Rs.5000 even after paying this we are not sure to say that your problem will be clear. On again taking the mobile alongwith the original bill of purchase, showing that it is under warranty for one year, they have reduced the repair estimation and said that i have to pay Rs.3000.On again informing that i should be given free service they are still insisting for acceptance of Rs.3000 for which i am not convinced.I have been handling the phone very carefully and i should be given free service under warranty.I shall forward the mail correspondence after receiving your reply. Was this information helpful? | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Thank you for becoming a patron of Samsung product and writing to us
We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.
Thanking and assuring you for best services always.
customer Satisfaction
Singh.[protected]@partner.samsung.com